Support Analyst

il y a 3 semaines


Antwerpen, Belgique Cognizant Technology Solutions Temps plein

**Job Summary**
- **Incident management**:

- **Problem management**:

- **Change management**:

- Application Operations & Lifecycle Management:

- Communication with SME, Stake holders and Business User/SME
- Must be fluent in French language (both verbal and written communications)

**Key Responsibilities**
- Incident management:

- Act as first line of support
- End to end incident management
- Redact Knowledgebase article for future incident resolution
- Monitoring Application health
- Problem management:

- Proactive and reactive problem management
- Create and manage problem tickets.
- Coordinate end to end problem resolution (Infrastructure, Network, DB & product vendors as appropriate)
- **Change management**:

- Create, manage change requests.
- Follow up on change activities.
- Perform change activities as needed (IQ/OQ tests)
- **Application Operations & Lifecycle Management**:

- Create installation procedures as appropriate.
- Create and manage asset information in CMDB.
- Create/update service desk guide.
- Create/update configuration guide.

**Essential Skills**
- Having overall storng of experience with good hands-on experience with LabWare-LIMS on the following areas as a minimum:

- Pharma template understanding (relationship between Item Code, Sample Plan, Analysis, Analysis Variation and Product)
- End to End Product configuration knowledge.
- Analysis configuration with Calculation (knowledge of variations is desirable).
- Good knowledge of LIMS Basic - format calculations, analysis component calculations (variables properties, writing basic algorithms)
- Knowledge of Labware Sample life cycle
- SQL knowledge to extract data in Labware Structure (sometimes it is used in analyses calculations)
- Experience in working on multiple environments of the same LW-LIMS implementation (development, QA/Staging, production)
- (mandatory) Proficiency working with Office tools, Windows, Adobe pdf, MS Access.
- (mandatory) Ability to learn fast and flexibility.
- (mandatory) Good communication skills in online environment, being trustworthy and reliable. Being focused and goal oriented, organized.
- Must be fluent in French language (both verbal and written communications)

**Nice to Have Skills**
- Good Knowledge in Neugenesis, Biovia ELN and Empower

**Qualifications**
- Bachelor's degree and above

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Feb 02 2024

**About Cognizant


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