Data Analyst Cmdb
il y a 1 semaine
We are hiring a Data Analyst for a Service Asset & Configuration Management Squad. The team is owner of the Asset and Configuration Management processes and CMDB data governance.
Implementation of IT Asset and Configuration management Governance and Processes are amongst key objectives. We have recently migrated to ServiceNow as supporting platform for the CMDB. The goal is now to implement all the means to ensure data quality in term of completeness and accuracy and enforce the CMDB become the single source of truth for all IT processes. This goes on one side through the setup of proper Governance and Processes and on another side through the implementation of the technical means for data collection and integration. In parallel, controls and KPIs must be developed and implemented to make visible the CMDB quality level and enforce remediation actions.
**Your Role**:
As SACM Data Analyst, you 'll participate to the design of the Asset and Configuration data integration into ServiceNow CMDB to increase its quality and completeness.
You'll contribute to the implementation of the data integration patterns and support overall analysis to identify discrepancies between different CMDB sources.
You'll also participate to the implementation of data quality KPI to bring visibility on the maturity of the CMDB.
Finally, you'll bring your expertise in improving the overall data awareness of CMDB data providers and consumers.
You engage proactively with our stakeholders on important data topics related to CMDB data. You are able to query, extract and combine any data and are able to aggregate, segment and visualize the data with the appropriate (big) data platforms and tools.
You support the design, testing, development of "Minimum Viable Products" or "Proofs of Concept" of reports to our customers.
**Your background**:
- You have a strong experience with Data Management (DAMA), you have an analytical mindset and can contribute to the data analysis of the CMDB with the aim to improve its overall quality and governance.
- You have experience with CMDB Data and IT Asset and Configuration Management Process (ITIL).
- You understand data challenges in complex integration and data-driven programs. (data semantic, data models, metadata,)
- You understand and challenge business needs. You analyse and interpret data sets from different sources and present meaningful insights and explanations to management and other stakeholders.
- Experience with PowerBI is a plus.
- Experience with ServiceNow CMDB implementation, ServiceNow CSDM and Discovery tools is a plus.
- You have good communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders.
- You are dynamic and can work autonomously in large environment; you have leadership skills and can take ownership.
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