Firewall Coordinator

**Firewall Coordinator
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Proven experience on Configuration Management and Firewall rules management
- Basic familiarity with networking concepts including routing, switching, and IP addressing
- Strong technical understanding and experience working with various IT Service Management related tools and technology, including but not limited to BMC Remedy ITSM Suite
- Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle)
- Sound knowledge of Service Design, Service Transition and Service Operation processes and principles according to ITILv3/v4
- Experience with ITIL change and configuration management best practices
- Strong technical understanding and knowledge of all aspects of modern CIS infrastructure, including cloud-based solutions used by large and globally disperse organisations
- Strong understanding and experience working with complex systems and architecture frameworks
- Extensive knowledge of concepts of central management with distribution execution
- Sound Knowledge of NATO's missions and exercises, as well as peacetime architecture and operations
- Experience leading and facilitating meetings and committees with various stakeholders
- Working as part of a technical team
- Experience in the following Microsoft tools: MS Excel, MS Power Point, MS Outlook, MS Word
- Provide Project Management support as required
- Strong awareness of business priorities and objectives and how to manage and prioritise the technical activities to support the business

**Desirable Qualifications/Experience**:

- Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher
- Working experience in International or Multinational Organizations as well as in military environments will be considered as an asset
- In-depth knowledge of NATO responsibilities, structure and organization, including ACO and ACT

**DUTIES/ROLE**:

- Develop and update as required a documented Firewall Change Management Process
- Responsible to oversee the entire FW process execution within VeVA MN, under the lead of the VeVA Service management Working Group (SMWG)
- Ensure to establish coordination channels with other relevant stakeholders in the FW Change Request (FWCR) Process (VeVA Configuration Manager, NCIA Configuration Manager, NCIA BPS team, SMA Design Authority, etc.)
- Ensure to acknowledge and fully understand the VeVA Architecture Definition (Service Level 2 Diagrams) for every technical domain (COMMS, CORE, COI)
- Ensure to update the Architecture Definition Service Level 2 Diagram in case of errors depicted in the management tool deviating from the agreed Architecture Service Diagrams (input for updates are coming from MPNs and VeVA CM)
- Proactively escalate to relevant process owners (VeVA CM, NCIA CM, MNPs CM, etc) on errors found in the FW rules
- Creation of the Consolidated FWCR List in the management toolset, including the creation and submission of all manual FWCR that have not been automatically identified by the management tool and based on the Architecture Service Diagrams
- Add all manually created FWs, including the non-federation facing, to the management tool to ensure all rules are contained in a single database
- Ensure that the manual process is recorded in a process document and automated where possible.
- Endorse that a list of 'always open' ports are confirmed by BPS
- Verification by exception of the Firewall Rules compliancy
- Act a single point of contact for the Deployable CIS Support Group (DSG) Deployed Network Operations Center (DNOC) / CIS MN OPCEN L2 Technician for FW rules troubleshooting (for every technical domain, COMMS, CORE IS, DCOI Services)
- Interact with NCIA BPS to trigger/monitor FW Rules Implementation and collect and react upon their feedback about any FWCR issue
- Monitor and coordinate as required the FWR for NATION to NATO, and FWR NATION to NATION are created, stored and managed by the NATIONS in the management toolset
- Pro-actively verify the accuracy of the automatically produced FWCR List, and authorize Implementation or Rejection the Firewall Rules that are submitted by MNPs/DSG DNOC as result of missing FWCR in the management tool
- Coordinate and ensure the correction of Firewall rules judged to be incorrect
- During an exercise or operation, daily report to the DSG DNOC/ CIS MN OPCEN Head about the execution of the overall VeVA FWCR List
- Act as the VeVA CM as required to aim, among other functions, to maintain the overall VeVA MN Configuration in the designated CM Toolset, ensuring that all MNPs have provided federated Configuration Data as per agreed implemented