Incident and Quality Coordinator

il y a 3 semaines


Luik stad, Belgique NRB Temps plein

Souhaites-tu booster ta carrière vers une fonction de** Incident and Quality Coordinator.**

Rejoins **notre équipe Microsoft Systems** au sein de **NRB**

Le **groupe NRB** est aujourd’hui leader du secteur en Belgique et nous proposons des services informatiques qui répondent à l’ensemble des besoins en IT : Infrastructure & Cloud, Software Development, Consultancy & Managed Staffing.

Plus d’info.

**LE CONTEXTE**

L'équipe **Microsoft Systems** recherche actuellement un collaborateur polyvalent alliant compétences en **administration des systèmes/infrastructure** à une passion pour la **planification**, la **coordination** et le **contrôle qualité**. Tu rejoindras une équipe soudée et dynamique, composée d’une trentaine de personnes, qui est pilotée par Laurent GREVESSE.

**TA MISSION**
- En tant qu'_**_ Incident and Quality Coordinator_**_ tu supervises et coordonnes le cycle de vie des activités au sein de l'équipe._

Tes responsabilités seront les suivantes:

- Contrôle et suivi des indicateurs** SLA **avec l'équipe (incidents, changements, problèmes, etc.,).
- Surveillance et analyse des alarmes générées dans les Clouds **Azure** et **AWS**.
- Vérifications mensuelles de l’utilisation des processeurs et de la mémoire des serveurs virtuels.
- Gestion des certificats de sécurité (**PKI**).
- Gestion des **licences Windows** pour les serveurs legacy KMS, etc.
- Vérification du bon fonctionnement des **antivirus **(in-house et dans le cloud).
- Assistance aux collègues de l’équipe dans leurs tâches techniques en fonction des besoins.

**NOTRE OFFRE**
- Une fonction de** Incident and Quality Coordinator** riche en **responsabilités** et **défis.**:

- Une équipe de collègues enthousiastes, professionnels où règne une **excellente ambiance **et ou** l’expertise est partagée.**:

- Des outils et une infrastructure toujours** à la pointe de l'innovation**.
- Un accompagnement de carrière personnalisé pour te soutenir dans ton **évolution.**:

- De nombreuses possibilités de** formations **et **certifications**:

- Une entreprise avec une **atmosphère de travail conviviale**, dynamique et tournée vers l'innovation.
- Une attention particulière portée à notre **environnement**.
- Des moments fun - foodtruck, barbecue, after work, family day
- Package salarial complet.
- Des possibilités de **télétravail** (jusqu'à 3 jours par semaine).

**TON PROFIL**

Tu es la personne que nous recherchons si tu apprécies le travail d'équipe, possèdes d'excellentes aptitudes de communication et des connaissances solides en infrastructure.
- Idéalement, tu disposes d’une capacité avérée à configurer, dépanner et maintenir les systèmes d'exploitation Windows Server.
- Expérience confirmée dans les opérations de patching et de déploiement de logiciels.
- Bonne connaissance de l'ITIL et capacité à contribuer au développement et au respect des processus ITIL.
- Expérience dans le transfert de connaissances et compétences aux différents niveaux de support.
- Tu communiques facilement et tu t’adaptes à ton interlocuteur.
- Tu as de l’expérience avec des produits d'infrastructure (SQL/Windows Server/Citrix/Terminal Services/SCCM/Active Directory/GPO).
- Tu disposes d’une bonne compréhension de l'infrastructure VMware.

Tu te reconnais dans cette description ?

**Postule tu seras rapidement contacté**

La mission ne te correspond pas exactement ?

**NOTRE PROCESSUS DE RECRUTEMENT**

Notre processus de recrutement se veut simple, rapide et transparent :



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