Production Advanced Analyst
il y a 2 jours
**De functie**:
- Work schedule: shift system (Mo -> Fr: morning-afternoon; Sa: day), 24/7 on call support + occasional planned interventions outside business hours
- Key responsibilities:
- Actively contribute in the trouble shooting and resolution process to provide a rapid restore or service recovery.
- Interact with various team: Monitoring, Operations and Development support, Corporate Servicedesk to resolve production issues or to redesign/refine processes, procedures, delivery mechanisms and support models
- Interact with clients: operational teams
- Work to provide services to agreed SLA’s and OLA’s.
- Contribute to process development and best practices. Looking at new ways to improve resilience, performance levels and supportability
- Participate in 24 by 7 rotating on-call support and shift system.
**Het profiel**:
- Master or Bachelor degree in IT, Electronics or Industrial Engineering or equal through experience
- Minimum of 2 years proven experience of an production support or similar role in large sized IT environments
- Experience in IT Service Management Tools (eg ISMP,.)
- Experience of monitoring tools and/or transaction Monitoring/tools
- Experience of working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment.
- Your competences
- Strong analytical skills
- Strong communication skills and interpersonal skills
- Strong problem solving skills
- Service
- and result oriented
- Ability to work autonomously
- Accurate; assertive, pro-active and persistent
- Stress resistant and ability to adapt to tight deadlines and dynamically changing priorities
- Flexible
- Ability to collaborate with multiple teams at an international scale (France; Germany; India; UK; Spain; etc )
- Language: English, French; Dutch
- Good written English communication skills
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