Gcx Process Development Specialist

**Looking for a career that matters?**

If you’re ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You’ll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you’ll be developing yourself in a global environment with an inspirational culture, with lots of opportunities. All the while building a successful career, with real purpose.

If you want to launch your professional career in a customer focused role, Mölnlycke is the place to do it.

Mölnlycke is now looking for a **Global Customer Experience (GCX) Process Development Specialist**. **The placement of this position is flexible, meaning that you can be situated anywhere near our regional hubs across Europe. In this role you will report to the GCX Development Manager based in Belgium.

We are a dynamic and global company committed to excellence in customer experience. Our Global Customer Experience Development Team is at the forefront of ensuring smooth and efficient processes, and we're looking for a talented individual to join us in optimizing and elevating our operations.

Working in a transformational environment is an opportunity to think on your feet. You’ll be supporting to increase performance of Order To Cash (OTC) processes through process improvement, support GCX teams with problem solving, and ensure process adherence and compliance. All the while keeping our business priorities digitalization, customer centricity and sustainability at the heart of what you do.

**Customers are at the heart of what we do at Mölnlycke, and it will be your responsibility to**:

- Increase performance of Order To Cash processes
- Support GCX teams with problem solving techniques
- Ensure process adherence and compliance
- Review and redesign OTC processes for efficiency and compliance
- Identify opportunities for automation and collaborate with IT for development
- Collaborate with GCX and other stakeholders for process improvement
- Act as SME for process knowledge within GCX

**Preferred background**
- Proven experience in Business process management and Project Management
- Process Improvement methodology - ideally Lean Six Sigma Green Belt certification
- SAP and OTC processes and digitalization knowledge is an asset
- Excellent command of English
- University Degree. Minimum Bachelor. Master preferred.

**What you’ll get**
- Competitive compensation package including company pension plan, bonus, company health care
- Flexible working hours
- Hybrid working
- Great colleagues in a global company
- An open, friendly, and fair working atmosphere

**Your work-life balance**
We have a flexible work from home policy. This role requires you to travel when required.

**Our approach to diversity and inclusion**

At Molnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role.

**About Mölnlycke**
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organized in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalization are at the heart of everything we do.