Warranty Analyst

**Warranty Analyst**

**Description**

Administers warranty claims and processes according to the terms and conditions of multiple contracts for multiple international or global customers. Participates in continuous improvement efforts and standard work development for the department.

Maintains global customer warranty profiles; manages information and material through internal and external stakeholders for investigation and/or repair.

Identifies trends to target and prioritize functional area improvement opportunities.

Prepares analytical and interpretive reports for management and continuous improvement efforts.

Assists in the improvement of existing processes and tools used to analyze and reconcile warranty costs including supplier recovery and partnership agreements.

Supports warranty processes by working on assignments for testing, data conversion, and system configuration.

Provide support and resolution on service provider issues through a broad understanding of Cummins’ service and warranty processes, systems, and practices.

**Qualifications**

**Skills**

Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures accountability - Holding self and others accountable to meet commitments.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

**Education, Licenses, Certifications**

College degree or equivalent experience required

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Basic to intermediate level of relevant work experience required.

Day to day activities involve adjudicating warranty claims for OEcustomers, which involves visual examination of parts along with specifiedtesting and entering claims into the appropriate warranty system. Positionrequires travel to the customer location in the Netherlands at an approximatefrequency of a couple times a month. Travel to other customer(s) are on an asneeded basis.

**Job** QUALITY

**Primary Location** Belgium-Antwerp-Mechelen-Belgium, Rumst, General Office Building

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Exempt - Experienced

**Job Posting** May 30, 2023, 5:58:36 AM

**Unposting Date** Ongoing

**Organization** Cummins Filtration

**Role Category** Remote - The location of this role is flexible to certain locations

**Req ID**: 2300056V