Business/functional Analyst Senior
il y a 2 semaines
Location:
**LA HULPE**
- Type:
**Contracting**
**#19565**
Title: Business/Funct. Analyst senior
Deadline: 04/11/22
Location: Belgium - Brussels (Avenue Adele 1, 1310 La Hulpe, Belgium)
Company & department description
For this mission, you will join the Technology Platform division to contribute to driving operational excellence and build a future-fit platform for the global financial industry. The main objective is to build out a new reliable IT Asset Management and Configuration management processes well embedded across the entire organization. Your main mission will be to work on definition and documentation the new End-2-End state of art processes for HAM, SAM and CM practice, make them reliable for the entire lifecycle for all SWIFT’s assets and configuration data across all environments.
Key Responsibilities
- Drive the definition and documentation of the end-2-end processes covering full asset life cycle from planning till final disposal (SAM, HAM, CM)
- Support ITAM team in the definition of details for every step of each process, link them to the existing workflows by that helping to bring those processes towards the excellent level of maturity
- Sponsorship and design, the process and related metrics
- Contribute to initiatives to improve ways of working to increase efficiencies within our team and to enhance end user satisfaction
- Define and implement the impact on the processes due to the migration from the old tooling landscape towards the new one (ServiceNow)
Professional skills & competencies
- Good knowledge of Asset management (HAM, SAM, CM certification is plus)
- ServiceNow - CMDB, CSDM, HAM, SAM
- Strong knowledge about the process’s frameworks and definition
- Team player
- Fluent in English (spoken and written)
- Office tools
- Atlassian tools (Confluence, JIRA )
- Agile methodology
- Strong interpersonal and communication skills. Ability to work in a complex environment
- Capability and interest in data collection, analysis and formalization of the results
- Autonomous, driven, with strong ability to quickly adapt and respond to change
- Open-minded, solutions oriented, and a team player
- Strong believe in SWIFT values (one accountable team, customer oriented, open-minded and curious)
Education
University degree in IT / Engineering or equivalent proved experience
Experience
Minimum 5 years of relevant experience in a comparable technical environment
Specific skills
Processes frameworks and definition
GENERAL SKILLS
Asset management
ServiceNow - CMDB, CSDM, HAM, SAM
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