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Il y a 4 mois
Do you understand the complicated and are you able to make it sound simple? Can you be our IT Guru and keep our systems and hardware running smoothly whilst managing and executing projects? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy their stay
Our Information Technology Team are dynamic professionals with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Cluster I.T. Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do
Interested then why not say Yes I Can as we are looking for passionate people just like you
**About the role**:
The Cluster IT Manager is part of a Local IT team and it is responsible for the operation of all IT and Communication systems in our Leased and Managed hotels in Belgium and Lille/France.
The IT function is considered a support function to the primary operation of the company. It is therefore important that the Cluster IT Manager view his/her position in that light and acts as a service function within the organization.
**Key Responsibilities**:
- Execution of established Hotel IT Activities to ensure smooth operation of our hotels.
- Understands the overall objectives and architectural aspects of all IT systems to ensuring that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained
- Systems administration and operation, including ensuring compliance with Corporate IT policies, ensuring daily operation, periodic preventive maintenance
- Builds and maintains effective working relationships with all key stakeholders
- Implements IT strategies where objectives are communicated at all levels, the performance of system software and hardware is audited and reported upon to enables strategic business decisions to be made
- Overview and Management of User IT Support ; working with External Partners to ensure quality of all levels of service.
- User accounts maintenance
- Project management
- Training, including new hires, retraining of existing employees and maintenance of IT security awareness training
- Hardware / Software inventory ; adequate documentation maintenance.
- Planning, budgeting, and management consulting under the supervision of the Area IT Director.
- Overall compliance, including for data-processing and PCI-DSS standards
- Change Management
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**Required Skills and Experience**:
- Minimum 3 years experience from similar positions, such as IT management and people management
- Ability to develop working relationships very quickly and gain confidence of business colleagues
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Excellent communication skills, both orally and written in both French and English.
- Excellent forward planning and organization skills
- Experience of influencing and coaching people
- Commitment to exceptional guest service with a passion for the hospitality industry
- Experience of setting and achieving targets and producing work of high quality to agreed deadlines and budgets
- Able to hold a presentation to a smaller audience, such as the management group, employee groups etc.
- Hospitality, travel or service related industries is a plus
- Ability to travel throughout our hotels is a must
- Work permit to work in Belgium is essential
***
**Knowledge of**:
- Microsoft Products - Windows / Office
- Network Infrastructures
- Server and workstation hardware
- Hospitality Guest Facing technologies expertise is a plus
- IT security standards and implementation
- PCI, GDPR
- Project Management skills - ideally experience with managing and coordinating projects across several business units, departments and Countries
- Demonstrated ability to establish and maintain effective relationships and partnerships
INDHOTEL
