Product Trainer

Il y a 4 mois

LouvainlaNeuve, Belgique Qualifio Temps plein

**We grow passionate communities.**

Are you passionate about digital marketing? At Qualifio, you can make it your career.

We strongly believe in creating a work environment that puts people first, where human values guide important decisions. We empower our team to grow personally and professionally in a flexible and rewarding workplace. Our commitment is to align your work-life balance with your career goals and personal aspirations.

**Who are we?**

We are a team of 76 developers, marketers, designers, customer service representatives, thought leaders and food lovers operating from Louvain-La-Neuve, near Brussels, with offices in Barcelona and Paris. Our strength? Our people

Our vibrant culture comes from a decade of interactive marketing expertise with our human values, mixing transparency, commitment, fun, empowerment, togetherness and creativity.

**What do we do?**

Qualifio is the leading European first
- and zero-party data collection platform for consumer brands, founded in 2011. We enable marketing teams to get to know their audiences through interactive and game-inspired experiences.

Over 400 companies worldwide use Qualifio, including Nestlé, L'Oréal, Unilever, Currys, Valencia CF, LolaLiza, Daily Mail Group, Vivendi and DPG.

**About the job**

As part of the Customer Success Team, Qualifio is looking for a product trainer. You will be responsible for everything related to the training and end-user journey of the Qualifio platform. Under the responsibility of the Head of Success and in collaboration with the Head of Product, you will be in charge of preparing, delivering and promoting the overall training and e-learning material and packages.

**Key roles**:

- Develop and execute a comprehensive learning strategy in line with industry standards to enhance Qualifio's training professionalism.
- Design and supervise training methodologies, crafting clear steps and defining value propositions for features, while producing high-quality materials.
- Innovate and suggest new training formats (e.g., task lists, videos, online courses) to enhance user experience.
- Conduct training for acquired companies to ensure consistency across all entities.
- Create and deliver premium training sessions for Platinum customers, collaborating with the Studio Team to enhance their platform experience.
- Provide onboarding training via an Academy and e-learning platform for new customers and end-users.
- Collaborate with the Marketing Team to shape the end-user journey across all channels.
- Work with the product team to ensure training content reflects the latest platform features.
- Analyze user feedback and usage data to enhance training effectiveness, recommending adjustments as needed.
- Develop and implement assessment tools (quizzes, surveys) to measure training impact.

**About you**
- 5+ years experience as enablement or learning and development manager, ideally in a tech environment.
- A strong understanding of the sales and customer success environment, including content, tools and training
- Able to build internal relationships with CSM, sales and marketing
- Excellent communication skills
- Fluent in English and French, Spanish or Dutch is a plus.
- Fast learner

**Join us**

Joining Qualifio means becoming part of a healthy and stimulating work environment where human values are central. We thrive in a fast-paced environment, tackling digital marketing challenges for Europe’s leading companies. You’ll integrate an ambitious company where the startup spirit is still going strong. We also excel at having fun, and our team spirit will inspire you.

At Qualifio, we care about our people and believe everyone should be empowered to reach their fullest potential. That’s why we provide our employees with many growth opportunities, like ongoing training and skill development programs.

Qualifio offers an attractive salary package, with many non-financial benefits contributing to our employees’ healthy work-life balance.

Does it sound like a workplace you’d fit in? Let’s have a chat

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