Consultant Insurance Filehandler
il y a 1 semaine
Our client is an international insurance company specializing in life and non-life insurance products for individuals, companies, SMEs and the self-employed.
**Description**
After internal training and with appropriate coaching, your duties as a File Manager are:
- you will handle the contract proposal and manage the entire policy;
- You work different shifts between 8 am and 6 pm;
- You carry out contract adjustments over the phone with the customer;
- you continuously meet the expectations of the customers: the WOW-effect;
- if necessary, you contact our partner agencies and our internal services such as accounting;
- You handle requests for additional information and send them to the customers;
- you analyze complaints and use your expertise to propose customer-oriented solutions;
- You participate in the improvement of the internal work organization and take initiatives in this regard;
- You ensure that processing deadlines are met.
**Profile**
- A first experience in insurance or in a bank branch is an asset;
- You have (a first) experience in a call center;
- You have a bachelor's degree in insurance, law, marketing or economics or equivalent through experience. The degree is not a decisive criterion, what counts is your willingness to learn;
- You have a very good oral and written knowledge of Dutch and French. Knowledge of English is a plus;
- You have a good knowledge of Office (Word, Excel, Outlook...);
- You are very communicative;
- You are a real team player but can also work independently;
- You are flexible;
- You organize your work efficiently and can prioritize.
**Offer**
- An assignment of 6 months, extension possible;
- A permanent contract from day one;
- An attractive gross salary;
- A flat-rate expense allowance;
- Meal vouchers;
- Hospital and group insurance;
- Car or mobility budget after 1 year of employment;
- 12 ADV days on top of the legal 20 days;
- Various training, knowledge sharing sessions, mentoring and coaching.
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