Surgical Support Specialist
il y a 2 semaines
At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates._
**Department Info**:
At Terumo Cardiovascular (TCV), we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, electromechanical products, endoscopic vessel harvesting products and surgical stabilization products.
**Job Summary**:
The Surgical Support Specialist is part of the Terumo Cardiovascular EMEA team and reports into the Cluster Manager TCV, Michael Brauner. The main responsibility of the Surgical Support Specialist is to lead the provision of clinical, technical and educational support to HCP's throughout EMEA territory and to support sales of, and customer support for TCV surgical products portfolio. The scope of the role is to focus activities for 50% on Germany and 50% on other entities within the EMEA region. German residency and ability to travel +50% of the time are a prerequisite to be eligible for this position.
**Responsibilities**:
**Sales Support**
- Support sales and marketing of cardiovascular products for cardiac surgeons
- Control and manage demo equipment
- Complete necessary documentation and customer service phone calls
- Notify representatives of issues requiring follow-up
- Maintain current knowledge of products, programs, services, and competitors
- Communicate effectively with customers and other Terumo associates
**Clinical and Technical Support**
- Provide clinical and technical assistance during surgeries and follow-ups
- Conduct field clinical investigations and research solutions to inquiries
- Represent Terumo in a professional manner
**Educational Support**
- Organize and conduct training programs for clinicians, hospital personnel, and office staff
- Coordinate training for sales representatives and hospital staff
- Stay informed about trends and new product developments
**Seminar / Trade Show / Symposiums**
- Participate in technical events and provide clinical and technical information to customers
**Product Development**
- Provide product development requirements to manufacturers
- Coordinate clinical evaluations of enhanced or new products
- Participate in planning and executing clinical studies
- Provide technical assistance for PPR investigations to TE QA
**Profile Description**:
- Minimally requires technical or science university degree with additional training/certification in cardiovascular surgery, nursing or other relevant technical discipline
- 5+ years’ work experience in hospital/clinic, cardiovascular setting (operating room environment)
- Affinity with sales and tailored customer approach
- Excellent presentation and training skills
- Fluency in English (written and spoken). Other languages a plus
- Willingness to travel + 50% of working time in all EMEA territory
**Offer**:
Working for Terumo means contributing to society through healthcare.
Terumo offers an attractive salary and benefits package.
We offer an opportunity to work in a top performing team. An organisation where everyone is treated with respect. We strive to create a diverse, equal and inclusive work environment. We invest in our associates by offering a broad array of development opportunities.
During your recruitment process, you’ll be able to have conversations with Michael Brauner as the hiring manager and other passionate Terumo associates.
Interested to contribute to the growth of Terumo? Interested to find out more? Have a look at Terumo Europe's Corporate Video or visit our website
**Contact Person**:
Lukas Uytterhaegen - Talent Acquisition Partner
- Terumo Europe is a core player in the EMEA healthcare market. We are a strong actor of the Terumo Corporation (Japan), producing, distributing, marketing and selling a vast range of medical devices. Terumo Europe EMEA headquarters and production facilities are located in Leuven (Belgium) with sales and marketing offices across the EMEA region._
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