Account Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA._
- CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?_

YOUR ROLE

As an Account Coordinator, you act as a liaison between sales, account management, operations and the customer for our Global, Industrial accounts. You ensure the customer's processes and procedural requirements are implemented and that shipments are handled in accordance with established procedures and specific customer requests.

As an Account Coordinator, you will formally report to the Vice President Industrial. Your will be part of the Industrial Account Team with two other Account Coordinators. You will work together with your colleagues to provide excellent service to our Global Industrial Accounts.

WHAT ARE YOU GOING TO DO?

As an Account Coordinator you are going to:

- Maintain a consistently high level of customer service to both external and internal customers;
- Coordinate with the sales-, operations
- and account teams to implement and maintain client operating procedures;
- Provide day-to-day contact with clients on operational and customer service issues;
- Coordinate customer service efforts from all offices and departments involved with assigned accounts;
- Maintain Customer specific Sharepoints, keep documentation up to date and run KPI reporting for assigned accounts;
- Resolve problems and recommend solutions to prevent similar occurrences and escalate to the Supply Chain Development and Sales Coordinator.

WHAT ARE WE LOOKING FOR?

We are looking for someone who is result oriented, highly motivated and knows how to communicate and interact effectively with people from multi-functional and diverse backgrounds. Besides, you are client oriented and pragmatic and you have a posive and competitive mindset. You know how to adapt easily and you are a pro-active team player.

We are looking for someone who has the following knowledge and work experience:

- Bachelor Degree or equivalent in a related discipline;
- At least 2-3 years experience in a similar position;
- Experience in working with large multi-national accounts;
- Knowledge of Freight Management is a plus;
- Advanced proficiency in Microsoft Office, specifically Excel;
- Fluently English.

WHAT DO WE HAVE TO OFFER?

CEVA has an informal and transparent culture. We are active in a dynamic market and are a fast growing and continuously innovating company. At CEVA, we strive for habit every day at all levels of our organization. Our mission is to be the most professional logistics partner and we can use you to do that At CEVA there is a lot of room for personal development and ambitions. We offer plenty of options and think in terms of opportunities.

In addition:

- Market-based salary (based on knowledge and experience);
- A permanent contract;
- Meal vouchers worth € 8;
- Group and hospitalization insurance;
- Option to work from home;
- Flexible working hours
- Opportunity to participate in our CEVAfit program;
- And the possibility to develop yourself by means of our CEVA Academy and/or external courses.

ABOUT TOMORROW

Within CEVA we have a driven and enthusiastic Recruitment team, if you know someone who qualifies, let us know
- As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation._