Watch Analyst

We are seeking a Watch Analyst for our Global Watch Services organization.

About You - experience, education, skills, and accomplishments
- BS Degree
- Minimum of 6 months -1 year experience in a business/customer focused environment.
- Must possess analytical & problem solving skills and a high attention to detail. Strong evaluative skills, critical thinking, and good judgment
- Minimum of 1 year of Microsoft Office products (Word, Excel, Outlook & Internet).
- Ability to work independently as well as within a team.
- Experience with communicating directly with customers

It would be also good if you have...
- Salesforce experience
- Fluent in other languages (European languages preferred) in addition to English

Competencies sought...
- Positive, energetic approach
- Focusing on Customers
- Driving Results
- Bias toward helpful action

What will you be doing in this role?
- Provides customer service support through the following means:

- Answers clients’ inquiries regarding CompuMark Watch products and services via written communication, in person, or over the phone.
- Answers internal questions regarding trademark Watch products and services to colleagues via written communication, in person, or over the phone.
- Follows through on client inquiries with the appropriate Team Leader, Manager and/or other appropriate department/team member.
- Manages daily production, including completing all assigned trademark Watch tasks according to expected delivery time frame.
- Makes sure that qualitative Watch reports are produced for CompuMark clients: Analyzes Watch requests and develops an effective Watch strategy based on trademark, international classifications, market, as well as product scope.
- Analyzes data retrieved and selects the most pertinent references for inclusion on trademark Watch reports for delivery to customers.
- Work with mentors to ensure Watch approach results in high quality trademark research reports. Provide internal feedback and recommendations to management on opportunities to improve quality or processes. Completes assignments in a timely manner according to the turnaround schedule promised to the customer or internal deadline.
- Assures accurate maintenance of clients’ Watch portfolios: Reviews work order criteria to ensure accuracy. Ensures Watch orders are being entered, updated or canceled within the timeframe promised to the client or internal deadline.
- Reviews order and customer settings to ensure the correct delivery and renewal of the Watch reports.
- Processes Watch invoices and credit notes as needed, making sure that price, as well as product and delivery details are accurate.

Hours of Work

Monday through Friday 8am-5pm, additional hours may be needed to complete project deadlines

Additional:
As a Watch Analyst, you will successfully complete applicable training to learn all job-relevant systems and information, which may include: Trademark Fundamentals, Hit Selection, Query Strategy, Introduction to OPSi, Introduction to Products, Overview of the Customers, Watch Administration, or other specialized database/product training. You will gain an active understanding of the intellectual property (IP) industry, and grow knowledge of relevant technologies/services/industry events to improve personal skills and gain a better understanding of customer needs.