Account Manager

il y a 1 semaine

Antwerpen, Belgique C.H. Robinson Temps plein

Are you ready to embark on a rewarding journey as an Account Manager? As one of the world's leading logistics companies, we are seeking a dynamic and passionate individual to join our team in Antwerp. As an Account Manager, you will play a crucial role in fostering strong relationships with our valued clients, driving growth, and delivering exceptional logistics solutions. If you thrive in a fast-paced environment, possess excellent communication and negotiation skills, and have a deep understanding of supply chain management, we invite you to be part of our dedicated team.

Join us at CH Robinson Antwerp, where innovation, collaboration, and customer satisfaction define our success. Let's shape the future of logistics together

**RESPONSIBILITIES**
- Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts)
- Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs
- Develop account relationships with contacts at multiple levels within the organization
- Provide solution design through face-to-face interaction with accounts
- Identify issues, seeking input from others to determine best course of action & implement solutions
- Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics
- Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary
- Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account
- Establish and maintain relationships with day-to-day / weekly / monthly contacts
- Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
- Consistently ensures execution of business through local Branch procedures
- Create / Review internal account metrics on a regular basis (weekly)
- Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
- Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

**QUALIFICATIONS**
- High school diploma
- Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
- Excellent communication, presentation skills and the ability to negotiate at all levels
- Ability to work under pressure
- Proficient in Microsoft Office Suite of programs
- Ability to multi-task, prioritize, and manage time effectively
- Ability to build strong customer relationships
- Ability to work in a team environment, while also delivering independent results
- Strong ability to persuade, motivate, and influence others
- Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability
- Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
- Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems
- Site Specific: Understanding HMRC procedures and regulations

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annua

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