Bpo Sl Emea

**As BPO SL EMEA, you ensure consistent practices are defined & rolled out across the entire SL network (warehousing, transport, call centers) Ensure all functions (involved in selling, implementing & managing operations) follow & maintain standard practices**

**You’ll set global standards (best practices) which work for the Region, identify & drive innovations (new practices) to stimulate growth, set Network productivity targets which drive EBIT growth and drive process improvements to increase productivities**

**Your tasks**
- Provide input and execution of development of the regional operational network (supporting the global framework)
- Support new customer business onto the network, and migrate customers to standard operating model & systems
- Deliver continous Improvement, First Choice and Quality, and own/drive global standardization across all partners, countries & regions
- Provide market competitive unit cost, service across the regional network
- Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP
- Ensure high levels of customer satisfaction
- Deliver SL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts
- Drive customer workshops to identify process improvements, alignments to standards
- Ensure customer solution design is in line with standard.
- Support creation of CRF's in case customer requirements supports further DHL growth and offering
- Make sure a value pack results from the standard offering, which can be used by other dept's as selling materials
- Lead or support customer workshops with regards to process improvement and innovation
- Represent the regional Operations Standard
- Deliver a best in class operational capability by continually improving service & productivities across customers
- Drive standardization of the Global SL business processes & incorporation of best practices
- Manage the approval process around BRS/CRF and DD
- Support implementation of new customer business & new product development/services
- Provides functional support to Operations & Customer teams (Process advisor)
- Interaction with senior level management in IT BD, CSS, PSS and OPS and the other regions
- Secure buy-in to changes across all other SL functions

**What we offer**:

- A lot of exposure in our company, huge growth potentials
- Salary which fits to your knowledge and skills
- A bonus and a company car
- Interesting fringe benefits such as meal vouchers, a hospitalization insurance and much more

**The requirements for the job**
- Supply Chain, warehousing, Express, deliveries experience
- Operational warehousing, transport management and program management experience
- Master degree
- Minimum of 10 years working experience in an international logistics environment in transport and operations roles
- Minimum of 5 years working experience of delivering complex projects and programs
- Minimum of 10 years working experience in working with consultancy and other DHL divisions

**Interested?