Itm-rec Incr1

**ITM-Rec Incr1 - WP 12.2 - User Migration and Transition to Operation
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Project Management Concepts and Methodologies (PRINCE2 etc.)
- Formal ITIL Certification in the Service Transition and Continued Service Improvement
- Sound knowledge and experience in various areas of:
ü Virtualization Technologies, Operating Systems, Windows Server

ü Latest Server, Storage, Client, Active Directory and Infrastructure Networking hardware technologies

ü Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM)

ü Coordinating, developing and writing IT technical documentation, user guides, user acceptance criteria, migration communication plans and IT testing/acceptance plans
- Familiarity with Business relations, Change management, Risk management and mitigation strategies, system migration and transition
- Prior experience of working in an International Organisation environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization
- Experience from working in a IT/CIS service provisioning organization
- Experience with design and implementation of Active Directory Federation Services in large enterprise environments
- 5+ years’ experience, supported by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, OSX, iOS, Android etc.)
- Proven ability to communicate effectively orally and in writing with good briefing skills
- Good knowledge of industry standard methodologies and best practices
- Possess the following certifications:
ü Formal ITIL Certification in the Service Transition and Continued Service Improvement

ü Project Management Concepts and Methodologies (PRINCE2 etc.)

**DUTIES/ROLE**:

- Develop, coordinate and formalize overarching Migration and Transition Strategy document (Services, Applications, Data and User Migration for ITM project)
- Develop, coordinate and formalize overarching Migration and Transition Plan document (Services, Applications, Data and User Migration for ITM project)
- Develop, coordinate and formalize User Migration Strategy document
- Develop, coordinate and formalize Site Transition Migration Plan Template (STMP) document
- Develop, coordinate and formalize User Migration Guide
- Populate, coordinate and formalize STMP - one for each ITM Recovery Site. The document scope should cover Services, Applications, Data and User Migration, as a minimum
- Manage transition to operations, STMP implementation and Site Acceptance
- Participate to meetings, workshops, SCRUMS and other ITM events
- Produce supporting documentation for the various meetings/events as directed by the Line Manager (WP 12.2 Lead/Deputy Lead)
- Prepare, agree and coordinate the schedule for User Migration Alpha and Beta Testing
- Conduct Site Surveys
- Produce Site Survey Reports
- Develop and provide Blackout Periods Template to be used for all sites
- Produce, coordinate and maintain an up-to-date Migration Schedule for each site location
- Communicate User Migration Schedule to external stakeholders (recursive effort)
- Develop a coordinated and harmonized template for Gold Data for all involved sites and Work Packages
- Maintain an up-to-date Gold Data baseline/repository for all involved sites
- Provide template for the Pre-User Migration Checklists and support users in the pre-migration activities
- Support users in the pre-migration activities (in line with user Migration guidance)
- Organize, coordinate and execute with one site a dry run of Smart Cards activation before execution, including objectives definition (validate procedures, validate service tree, validate Gold Data properties, validate user information campaign, validate handout material) and all related activities for the deploy, execute, analyse and correction
- Coordination with Local Sites before execution of Smart Cards activation
- Develop, distribute and maintain an up-to-date schedule for the Smart Cards activation
- Coordinate and support the activation of Smart Cards with certificates and distribute activated Smart Cards to Users for all involved sites
- Manage the implementation phase
- Identify and coordinate the provision of the environment to establish a kiosk during Smart Cards activation
- Provide 'How-to' guide for Users and explain Smart Card use to the Users
- Address any shortfalls related to the "readiness for user migration"
- Develop and provide a Plan for decommissioning old hardware
- Provide template for the Post-Transition Checklists
- Address all identified issues including shortfalls related to the Post-Transi