IT Operations Spoc Avaloq
il y a 2 semaines
**Context**:
In the context of the group **Degroof Petercam**, we are looking for an IT Operations SPOC technical incident manager who will reinforce the 'IT Operations’ department. This is a fantastic opportunity to join an innovative team within a Belgian group with an international dimension. You will get the chance to be exposed to a lot of projects and technologies.
**Your Position**:
You will be part of the IT Operations Single Point of Contact team. You will be the SPOC (preferred contact person) **for all IT** for day-to-day incidents and problems related to our Core Banking and Portfolio Management systems. You will be in relation with the service desk, the Group Incident Manager, the IT functionals and the Service Delivery Manager. You will have the following responsibilities:
- Incident encoding, follow-up, and documentation
- Documentation of the technical sheets, KB, KEDB and internal processes based on the incidents and your proactivity (you will be responsible of creating, consolidating and maintaining operational documentation)
- Root cause analysis and change request creation
- Identification of the unmonitored services / endpoints. End to end monitoring definition and implementation
- Definition of KPIs and associated dashboards
- Functional validation, continuous Improvement and problem handling
- Follow-up and communication of all IT Operational events with the vendor. Facilitator between IT functional teams and developers teams
**Your Profile**:
Personal:
- Willingness to follow up LOTS of tickets
- Tech savvy
- Strong interpersonal/communication skills
- Proactivity
- Ability to take initiative
- Stress resistance
- Good writing skills (EN)
Ideal Technical background:
- Experience in incident management
- Experience in Jira/Confluence/service now/HPSM
- Knowledge of PowerBI
- Knowledge of Java & APIs programming. Springboot is a plus
- Knowledge of XML
Bonus points
- Experience in VTOM
- Strong experience in Azure
- Knowledge of Zabbix/Grafana
- Knowledge of pipelines Jenkins, Azure devops, & github actions
Functional background:
- Banking or insurance experience
- English speaking proficiency is mandatory.
- French proficiency is preferred.
- Dutch or Italian is a plus
**Our offer**:
Degroof Petercam is big enough and small enough to matter since we are independent, operate internationally and have different métiers under one roof.
Entrepreneurship is our DNA, expertise is our fuel. You will become part of a company with highly skilled, talented and passionate experts that aim for nothing less than excellence.
The impact of our work goes beyond profit by looking at business from a broader perspective, challenging those who want to intellectually. In addition to our fascinating work environment, we also offer:
- Green mobility plan with a focus on flexibility and sustainability
- A broad offer of learning & development programs including a Degroof Petercam Summer Academy for both professional and personal goals.
- An attractive and market conform compensation package
- Flexible working hours & teleworking
- An Employee Social Engagement Program
- Access to the same Private Banking Expertise as our clients
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