Nike - Coach (Floor)

The Coach’s mission is to ensure the success of the store by creating an environment that will provide a premium consumer and employee experience and implementing/executing programs to drive business results. The Coach is a natural leader and supports the Head Coach in the daily operations of the store.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**Store Operations**
- Performing all store management functions in absence of Head Coach
- Monitor daily operational procedures and ensure the successful operation of the store on the sales floor.
- Model and supervise efficiencies and best practices.
- Assist the team in ensuring sales goals and key metrics are met: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing
- Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable.
- Communicate and execute action plans to Athletes on upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiatives as communicated by senior leadership
- Ensure delivery of high-level customer service by being knowledgeable on all products offered
- Provide consistent coaching on sales, product and training in order to ensure the highest level of customer service and sales.
- Ensure sales results, goals and individual accountability are communicated to athletes; hold athletes accountable to achieve individual and team objectives
- Role model and empower team to provide a customer-first experience that promotes a sales and service culture
- Conduct coaching sessions with Leads and Athletes to ensure performance expectations are met
- Ensure that the floor is stocked and merchandised to company standard
- Hold Associates accountable for compliance to all company policies and procedures
- Role model 100% compliance to all Health and Safety, Harassment and Loss Prevention regulations, policies, and procedures
- Analyze sales reports to identify sales opportunities
- Support Management in the delivery of on-going training and follow up as required
- Support the recruitment of Associates as needed, including pre-screens and interviews
- Review and update the Break Room Communication Board
- Open and close the store following established procedure
- Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently and to expected standard in all areas
- Refer to page 2 of DOR’s (Duties of Responsibilities) _that may be assigned _to support the needs of the business_

**M**inimum **Qualifications**
- Minimum of 2 years experience in a retail leadership role
- Ability to motivate, train, and coach others to a higher level of success and accountability
- Proficient in Microsoft Office products and retail business systems
- Ability to work weekends, evenings and holidays as needed.