Software-trainer (F/m/d) for Legal-tech-solutions

il y a 6 jours

Boortmeerbeek, Belgique stp.one Temps plein

**Short description**:
Do you understand how to translate complex customer needs into clear solutions? Are you keen to successfully implement our products for our customers through training, coaching and workshops and do you have both technical know-how and strong communication skills? Does a legal background complete your profile?

**Your mission**:
Your tasks
You will oversee managing a portfolio of Knowliah's enterprise clients, guiding them through every stage of their customer journey, from onboarding to offboarding. You’ll have the flexibility to structure your workday as needed. Your primary responsibilities will include delivering external software training, coaching sessions, and workshops, both remotely and occasionally on-site.

Your area of responsibility will also include
- Analysis and management of customer needs
- Providing our customers with comprehensive support and advice on solutions and processes through the use of our products
- Obtaining and evaluating customer feedback to optimize products and processes
- Support in the preparation and implementation of software projects

**Your profile**:

- Completed studies in information technology, law or business or a comparable qualification
- Professional experience in a law firm is desirable. You should have technical & legal knowledge in the field of activity of our customers.
- You have already worked with at least one CRM system, e.g. Salesforce or Hubspot
- You have at least 2 years of professional experience in a comparable position as a software trainer or in similar positions such as (key) account manager, customer success manager, etc.
- Very good Dutch and good written and spoken English skills

**Your team**:
Our team currently consists of 6 employees and we are looking forward to completing the team with you. We generally work 3 days in the office in Boortmeerbeek and 2 days from home. Workshops and certain appointments also take place at the customer's premises.

**Application process**:

- Getting to know each other: In a brief exchange with one of our recruiters, we look together at mutual expectations
- First interview: You will then get to know our Director Customer Success and dive deeper into technical topics and the role.
- Second interview: You will visit us at our office in Boortmeerbeek and get to know your future team.
- Final Decision & joboffer

**About us**:
**One Team - IT feels Right here**
And this is why we are proud to deliver solutions for a well-functioning legal system as the foundation of our society and economy.
Around 400 colleagues in different locations **collaborate** and make sure that we deliver on our promises On top of technology, we develop and sell solutions which enable legal professionals to perform their mission-critical work efficiently. This builds **trust** and **relationships** for life with customers. The ambition to do things right fosters **integrity** and critical dialogue. Therefore, we **empower** our people to speak up, to **innovate, to ensure customer centricity **and growth.
We are keeping our promises to deliver **excellent** digital solutions and ensure **adaptability** to changing environments and needs.

**Your Impact Matters**
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

**What our People can Expect**
At stp.one, we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

**Join stp.one**
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.

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