Senior Webmaster

As senior webmaster you manage the front

In this role, you are responsible for the online implementation and execution of the (online & offline) commercial plan, content pillars and overall brand strategy of Delhaize. Acting as SPOC on the marketing projects that are assigned to you, you are clear in your communication with internal & external stakeholders and ensure a good planning. You do this together with your team and you can count on operational support of the junior webmasters.

You report directly to the e-Shop Manager.
- **Campaign management and digital content creation**:You take the lead in the creation of online content across digital channels. You create flow charts, page design proposals based on performance data and analysis from similar campaigns in order to provide qualitative content to our customers that meet our internal KPI's
- **Internal and external stakeholder management**:Obtain efficient and solid relations, build on trust and mutual understanding.
- **Customer care and support**:Support colleagues and customer care treating complaints and or (technical) problems reported by customers and users of our website, as quick and efficiently as possible, in order to improve and guarantee customer satisfaction.
- **Analysis and reporting**:Pro-actively and reactively monitor digital activities to contribute to a culture of continous improvement and directly contribute to the sales results of e-commerce and marketing campaigns across channels.
- **Knowledge Management**:You are up to date on the latest developments and trends in the field of online marketing, web development and e-commerce in particular. You share this knowledge with your stakeholders at Dehaize in order to imporve the credibility of the team and with the goal of sharing best practices and latest developments.

**Profil**:

- Master in (online) marketing, e-commerce, etc. or equal by experience.
- Minimum 3 years experience in CMS like Wordpress, Drupal, Prestashop, Joomla, Magento, Wix, etc..
- Experience with Google Analytics or Adobe Analytics
- Excellent communicatin in Dutch, French & English
- Analytical & result-driven approach
- Good planning & priority setting
- Multi-tasking
- Stress-resistant
- Eye for quality and detail
- Structured, organized
- Can take responsibility
- Skilled in process and project management
- Team player
- Independent, flexible
- Customer-oriented
- Eager to learn