Local IT Support
Il y a 5 mois
The position will require an individual to solve customer support issues in a mixed mode by either; visiting the end-user’s desk location, working “remotely” from the IT department office, or at the client’s Performance Bar location(s) serving customers face to face in real time.
**Responsibilities**:
- Operate a walk-up “Performance Bar” in the client office resolving issues in real time;
- Support of;
- Windows 10 and Apple OS/X devices.
- iOS, Android and Windows phones
- iPads and Windows tablets
- Hardware peripherals
- Microsoft Office Suites (13/16/0365) on Windows and Mac
- AV/VC and networking equipment
- Use of the client’s ITSM tool, Service-Now to create, update and resolve Incident and Request records;
- Perform Installs, moves, adds, changes (IMAC);
- Assist with user/team relocations - and/or office refit/expansion/closures;
- Security Equipment support
- Network gear support;
- Miscellaneous equipment support including:
- Display equipment;
- UPS equipment;
- generators;
- AV and VC equipment;
- Peripherals;
- Personal devices;
**Required Qualifications**
- Very strong sense of customer service (this is a customer facing role)
- Excellent Verbal and Written Communication Skills in English and Dutch
- Ability to resolve Windows 10 and OS X Operating System Issues and Errors
- Basic Network troubleshooting skills and knowledge (mainly Cisco)
- Proficient in the latest Microsoft Office Applications (2013 and higher)
- Customer infrastructure support (wiring and connectivity)
- Technical degree or equivalent experience
- Some experience with support and administration of telephones (PBX system and/or VoIP system).
- Flexibility for shift work: There are two options available:
- Day shifts: Monday - Friday 08:00-17:00 / 06:00-14:30 / 13:30-22:00 + flexibility for back up shifts over night when needed
- Night shift: Monday - Friday 21:30-06:00
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Company car
- Company phone
- Eco vouchers
- Fuel card
- Hospitalization insurance
Schedule:
- Night shift
- Shift work
Work Location: In person
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