Senior Vice President, Operations
Il y a 4 mois
Senior Vice President, Operations & Technology, Europe
**Our Purpose**
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
**Title and Summary**
Senior Vice President, Operations & Technology, Europe
Overview
Role
Lead TECH in Europe and align TECH to support the region to deliver on its strategy & key objectives:
Establish MASTERCARD TECHNOLOGY objectives to support the Region & provide on-going engagement with the executives in the Region
Align MASTERCARD TECHNOLOGY programs to deliver on these objectives
Deliver MASTERCARD TECHNOLOGY Quarterly Business Reviews to provide progress status on these objectives to the Region President and his/her leadership team
Protect the Mastercard business in the Region
Define strategy & provide oversight to deliver operation & service excellence in the Region
Ensure deliver on all regulatory and oversight technology obligations
Engage regularly with key customers to review service levels & provide education on our technical platforms
Manage all TECH aspects of localization and, if it exists, on-soil infrastructure & operations located in Europe (including critical technology 3rd & 4th party providers).
Provide Escalation path for all customer & employee impacting events for the Region and manage crisis & incidents at Region level
Manage Technology Operations and Security risks in the Region
Support the Region to achieve its growth objectives
Embed in the Region by being part of the Region leadership team to contribute to the success of the Region from a business and technology perspectives
Engage with customers (CIO, CTO, CSO) at strategic level and demonstrates thought IT leadership, positioning MASTERCARD TECHNOLOGY and Mastercard as a trusted tech advisor
Manage the MASTERCARD TECHNOLOGY efforts in supporting major sales deals/RFPs for the Region and support the sales team during the deal customer engagements
Provide oversight over strategic technology initiatives and key projects in the Region
Provide technology consultancy and connect to enable Regional expansion and growth
Lead TECH staff in Europe
Lead the MCE TECH Cabinet and all technology related governance in the region.
Highly developed people leadership experience of a team of skilled professionals
Ability to operate effectively in a matrix environment with all levels across all verticals, including briefing and influencing executive management, to achieve goals
Executive level communication and influencing/convincing skills
Provide leadership to TECH business units located in Europe: Corporate Security, B2B Customer Service, Operations & EDE
Provide "One Team" messaging to the TECH staff, regional strategy and objective communication to TECH staff in Europe
Represent TECH in Europe for People & Capabilities activities such as performance management, talent management and people development
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Job ID R-223742
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