Junior Customer Support Representative

il y a 2 semaines

Rumst, Belgique Synergie Temps plein

We are looking for someone with at least some initial experience in customer service. Good communication skills are a must
- Language skills: English. Dutch is a big plus but not necessary.
- Some experience in logistics (import, export or transportation) is required for the longer duration role, this is not necessary for the 6 month duration role.
- Book/retrieve/amend orders and provide customers with immediate order confirmation
- Assisting the CS colleagues in the process of incoming orders and enquiries from external and internal customers.
- Manage the orders and due dates according CS KPI’s (e.g. open pick lists, order intake, scheduled orders ).
- Action requests from other CSR’s in their absence (back-up) to ensure a successful resolution of customers’ issues and concerns.
- Ensure to act in compliance with the Cummins philosophy of Customer Support Excellence.
- Functional and technical skills: Fluent English language skills both written and spoken.
- Time management. Teamwork skills: Attention to detail. Collaboration/co-operation. Flexibility. Follow-up. Initiative. Integrity. Written and Oral communication. Listening.
- Make sure all necessary documents are complete and handed over to the third party logistics partner to guarantee a smooth delivery to the customer.
- Inform the customer of all Cummins services, including promoting the Cummins on-line ordering tool WebParts and other channels (e.g. EDI) to ensure the optimum service is selected to meet the customer’s needs.
- Handles all customer interactions in and out covering all channels (call/Mails/faxes)
- Action requests from other CSR’s in their absence (back-up) to ensure a successful resolution of customers’ issues and concerns.
- Pro-actively inform the customer about the status of his orders, back-orders and shipments. Run the necessary queries to obtain this info.
- Invoice the customer based on the agreed conditions. Ensure all shipped parts are invoiced at month end and a maximum of the packed parts are shipped.
- Assist CSRs when problems occur by assisting all involved parties to implement the appropriate recovery plan at a mínimal additional cost.
- Act as a backup for other CS colleagues as requested to assist with other customer portfolios.
- Desirable: experience in an international Customer Service environment and or in a commercial position is an asset / Bachelor or likewise through experience.
- Functional and technical skills: Fluent English language skills both written and spoken. Other
- European languages are an asset. Good level of PC skills and past CRM tool usage is a benefit.
- Quality skills:

- Analysis: gather relevant information to reply to customers’ enquiries.
- Business process understanding.
- Managing work.
- Feeling with problem solving.
- Time management.
- We offer you the oppurtunity to work in an internatiol company
- There will be a good salary
- You will learn a lot with your nice colleagues

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