Implementation Consultant

Il y a 6 mois

Gent, Belgique Lightspeed Temps plein

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are seeking a highly skilled and motivated Implementation Consultant to join our dynamic team. As the Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our clients. This role involves collaborating with cross-functional teams, managing project timelines, and ensuring the seamless integration of POS solutions to meet the specific needs of our clients. In this role, you will leverage ChurnZero to manage the customer implementation journey while providing a personalized human touch to ensure clients receive a seamless and positive experience.

What you’ll be responsible for:

- Customer Journey Management:

- Work closely with clients to understand their unique needs and requirements.
- Use ChurnZero to design and manage customer journeys, ensuring a personalized and positive experience.
- Project Planning and Coordination:

- Develop and execute comprehensive implementation plans for POS system, considering client requirements and project scope.
- Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.

Client Communication and Relationship Management: Act as the primary point of contact for clients during the implementation phase.
- Provide regular updates, address concerns, and ensure a positive and transparent communication channel.

Technical Expertise:

- Collaborate with technical teams to address client-specific configurations and customizations.
- Troubleshoot technical issues and provide solutions in a timely manner.

Training and Documentation:

- Conduct training sessions for clients on the effective use of the implemented POS system.
- Develop and maintain comprehensive documentation for clients and internal teams.

Quality Assurance:

- Ensure the quality and accuracy of POS system implementations.
- Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.

Project Documentation:

- Create and maintain detailed project documentation, including project plans, status reports, and post-implementation reviews.

What you’ll be bringing to the team:

- Proven experience as an Implementation Consultant, preferably in the POS technology industry.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Technical proficiency in POS systems and related technologies.
- Problem-solving mindset with a keen attention to detail.
- Excellent time management and organizational skills
- Ability to deliver results

Even better if you have, but not necessary:

- Self starter that seeks to identify and improve processes
- Knowledge and experience with Hospitality

What’s in it for you:

- An environment that encourages initiatives and leadership
- Fun activities with your teammates - be part of the Lightspeed family;
- Work with highly talented people who are as passionate about their craft as you are
- Tons of growth opportunities into technical or people management roles
- Amazing benefits & perks, including equity for all Lightspeeders
- Lightspeed share scheme (we are all owners)
- 20 legal + 5 extra-legal paid vacation days
- Pension contribution and holiday allowance
- Health and wellness benefit of €400 per year
- Paid leave and assistance for new parents
- Mental health online platform and counselling & coaching services
- Language classes & LinkedIn Learning license
- Transit allowance
- Food & drinks, daily office lunch
- Yoga & bootcamp classes
- Central office

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North Ame

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