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Technical Support Specialist
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Overview:
**Responsibilities**:
Relay information to the appropriate internal groups and document all interactions in our quality tracking solutions.
- Support new commercialized products, to ensure succesfull usage by the customers. Collect customer insights, feed these back to the commercialization team.
- Relate chemistry sales opportunities as appropriate and forward them to the chemistry sales team.
- This role is split between office/home-office based, located in Germany or Belgium. Occasional travel may be required.
Qualifications:
The European Waters Chemistry Community is a dynamic team that builds on a keen understanding of the customer challenges and needs, and continuously drives to deliver benefit, what we are looking for from you:
- Passionate about sciences and customer satisfaction.
- B.S. or B.A. with course work in biochemistry, chemistry, biology or engineering or a strong technical background
- Has strong interpersonal skills and is eager to build a strong network of contacts with customers and internally at Waters.
- Is a good communicator over the phone and written down and a smart listener
- Understands that appropriate documentation is key in this function.
- A problem solver through an analytical approach, has eye for detail and is able to set priorities.
- Good English and German language skills
- Living in Germany or Belgium
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace._
Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
