Service Architect

Il y a 7 mois

Brussels, Belgique Proximus Group Temps plein

Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.

Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.

**Responsibilities**:
Within the Enterprise Business Unit, the ‘Presales and Quoting’ mission is to create winning offers with ICT, Telecom and Outsourcing Services and Solutions for our high-end customers in the Enterprise market.

Proximus is actively searching for people to take up the role of ‘Presales Service Architect’ within this department.

**Your role as Presales Service Architect**:

- You respond to offer requests with qualitative offers within the set time limits.
- You are responsible for the identification of the needs and objectives of customers.
- As part of the core bid team for large tenders, you’re responsible for the overall proposed services solution. Therefore, you take the lead in the definition of the services part.
- You translate the customer needs into an integrated approach based upon the building blocks of the Proximus portfolio and/or its partners.
- If necessary, you take care of the development of new innovative products and services to meet the needs of your customers.
- You identify and manage all relevant stakeholders internally and externally to ensure the success of our proposal, you guide them, manage their expectations, and show them the value of our solutions.
- You work in close collaboration with the other core bid team members to implement the defined winning strategy.
- As lead of the Services track, you work in close collaboration with the rest of the bid team.
- You challenge the proposals / offers /estimates made by colleagues and partners.
- You assure that all cost items related to the Services are collected in the P&L.
- You assure that all Service components are validated by the respective delivery teams.
- You contribute and assure that the Services are well described in the offer.
- You are responsible for the identification, the analysis, the qualification, and the quantification of the risks related to the proposed solution.
- You support product managers by providing information regarding the needs of our customers to anticipate changing market conditions.

Profile
- You have taken an important role in the offering and preferably also in the execution of large projects (>10 million €/year).
- You have strong experience with best practices and frameworks such as ITILv3, ITIL4 and preferably also of SIAM, PMI or Prince2 and TOGAF.
- You have a broad experience in ICT Solutions and Technologies: Telco (Fix, Mobile, Data) networks, Security, UC&C, Cloud and datacenter Solutions, workplace management,
- You can take ownership within complex bids.
- You are customer oriented.
- You’re fluently speaking and writing at least in English and in Dutch or French
- You have strong leadership skills.
- You can work in strict time frames.
- You are eager to discover new technologies.
- You are comfortable with holistic and conceptual approaches.
- You preferably have experience in building business cases and financial models.
- You can work in complex environments with internal and external stakeholders.
- You have excellent negotiating skills.
- You are assertive and have good communication skills.
- You are capable to lead and participate in a team.
- You love challenges that bring you out of your comfort zone.

If you recognize yourself in these requirements, we are looking forward hearing from you

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