Medior Helpdesk Officer

EBP is a European group that is market leader in information and guidance in public procurement. The head office of EBP is in
Jette, Brussels.
The EBP group provides support in public procurement to companies and public authorities in Belgium, the Netherlands, and
Luxembourg. This support translates into information, advice, training & education, and ICT Tools.
More than 5,000 companies choose EBP to follow-up public procurement through tailored subscription formulas.

EBP stands for high quality and reliability through the manual control and classification of each procurement notice.

**Our values were drawn up by the employees themselves and show a great commitment to our organization. The values are innovation, involvement, quality, team spirit and communication.**
EBP is a subsidiary of the French group Infopro Digital. They are a leading information and services group. The strategy of the group is focused on the development of strong brands, innovation, and digital transformation.

**Helpdesk Officer (Medior)**
We have a great opportunity for energetic professional who would like to work in an innovative, achievement-driven culture.

You will work full-time in our Brussels office as a (Junior) Helpdesk Officer. Every now and then you make a trip to support your colleagues based in the offices in Deventer (the Netherlands). You will be part of our infrastructure department. You will work closely with our IT team in Belgium and our IT Infrastructure department in Nantes (France).
The (junior) Helpdesk Officer is an entry-level position for someone with 0 to 3 years of experience. We love to meet you if you have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

**Your responsibilities: Provide installation and support of PC hardware and software (including peripheral devices such ** as printers and (cell-) phones)
- Perform on-site analyze, diagnosis, and resolution of workstation for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair.
- Adhere to procedures for logging, reporting, and monitoring helpdesk requests. You must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building.
- Be responsible for the maintenance of the equipment (workstations, fix phones and cellphones)

**Required skills**:

- You have a bachelor’s in computer science (option network) or equivalent with your experience.
- You have a first successful experience in end-user support.
- You have excellent knowledge of Windows 10 and OSX
- You easily use computer tools (call taking, remote control, etc.).
- Organization, prioritizing, a good concentration, punctual and precision are just a few keywords of your natural flair
- You are a team player, client orientated, flexible, motivated, and autonomous.
- You are native Dutch or French with a good knowledge of the other national language. English is a plus. Language training is possible
- You have good knowledge of Office 365, Active Directory, DNS, DHCP, RDS, MDT and WSUS are certainly a positive extra
- You have strong interpersonal skills and ability to interact favorably with a wide variety of people You are highly self
- motivated and with reasoning skills.
- You can quickly diagnose and fix problems.
- You can articulate and maintain attention to technical details.

**We offer**:
Are you independent, proactive and do you want to work in a team-oriented, collaborative environment? Then we can offer you:

- a job with responsibilities and career opportunities.
- meal vouchers.
- eco-cheques.
- pension insurance.
- extra advantage.
- hospitalization insurance.
- a pleasant environment in a constantly growing company.
- a car
- a non-boring job with a wide range of tasks.

Dienstverband: Voltijds, Vaste Jobs

Loon: €2.500,00 - €3.200,00 per maand

Extralegale voordelen:

- Bedrijfscomputer
- Bedrijfsfeesten
- Bedrijfsopleidingen
- Bedrijfswagen
- Ecocheques
- Een gsm voor professioneel gebruik
- Elektronische maaltijdcheques
- Extra vakantiedagen
- Hospitalisatieverzekering
- Tankkaart
- Thuiswerkopties

Rooster:

- Dagdienst
- ma-vr

Soorten aanvullende vergoedingen:

- 13e maand
- Vakantiegeld

Ervaring:

- Helpdesk: 3 jaar (Aanbevolen)

Taal:

- Nederlands (Aanbevolen)
- Engels (Aanbevolen)
- Frans (Aanbevolen)

Werklocatie: Fysiek