Service Planner
il y a 2 semaines
Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high-quality output have been our strengths for more than 30 years in the food industry.
- At TOMRA, we want _people_ _to_ **_innovate_**_, _exhibit_ **_passion_**_ in _their_ _work_ _and_ _be_ **_responsible_**_. We _encourage_ _the_ _freedom_ _to_ _innovate_ _and_ take _risks_ _that_ _result_ in _breakthroughs_ _that_ _challenge_ _the_ status quo. We _value_ _passion_ _that_ _always_ _focuses_ _and_ _commits_ _to_ meeting _success_. We _demand_ a _responsible_ _and_ safe _mindset_ _that_ takes care of _our_ _customers_, _products_, _and_ fellow employees._
**_ Join the resource revolution _**
**Job Description**:
As a Service Planner you'll be part of the Service Planning team and will report to Service Back Office Manager
You'll:
- Ensure continuous communication with all stakeholders (internal and external) on Service interventions.
- Analyse the orders of related services and look for adherence to requested delivery dates, cost efficient solutions, productivity of Field Service Engineers and customer
- and employee satisfaction.
- Use IT systems
- Liaise with customers, the service teams in Hubs and other departments (Finance, Project Management, Shipping and Warehouse )
- Have a clear understanding of the company's policies and vision and how the Back-office and Service contribute to these.
**Qualifications**:
- Excellent communication and facilitation skills
- Ability to present complex information and issues in a user-friendly manner
- Excellent organization
- Knowledge of Service Back-office processes management and strong follow-up skills
- Ability to relate to customers, their views and issues, locally and in other countries and cultures
- You are passionate about Service (products)
- Experience with MS office & ERP system is a plus
- Can easily communicate in Dutch, Spanish and English (other languages on top are considered as a plus)
- You love having hectic day
Additional Information
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