Exceptional Patient Experience Lead

il y a 4 semaines

Wavre, Belgique AbbVie Temps plein

**Company Description**
**Job Description** Job purpose & objectives**:
Lead the Patient Experience team and work closely with the brand teams to assess needs and opportunities linked to Patient Experience strategy and goals. Develop and timely execute patient -centric initiatives and projects fostering implementation of Patient Experience Value Proposition to improve patient experience and adherence as well as facilitate HCPs’ patient management with AbbVie treatments.

Contribute to reinforce AbbVie’s image among key stakeholders in line with its sustainable healthcare positioning.

**Key interfaces**

Internal
- Customer Excellence
- Patient Experience Team
- Business Technology Solutions (BTS) teams at local and corporate level
- Business Unit Managers
- Brand Managers/Sales Managers
- Product Specialists
- Medical team (Medical Manager, medical reviewer, Medical advisor / MSL)
- External Affairs, Market Access, Gov. Aff.

External
- Suppliers (Carecoaches, Platforms, HealthBeacon,)
- Specialists HCPs
- Nurses/ nurses associations
- Pharmacists (Hospital and retail)
- KOL’s
- Physician Association members
- Professional Association members

Tasks and responsibilities

**1. Project Management**
- Develop Patient Experience strategies and related tactics taking into account brand team priorities
- Collaborate with the global Exceptional Patient Experience teams to ensure Affiliate alignment with all key Patient Experience activities
- Challenge the organization and status quo to go beyond conventional boundaries and bring new thinking
- Successfully manage projects (incl. clear scope, milestones, retro-planning, KPIs (Key Performance Indicators), budgets) to ensure objectives are timely and qualitatively met
- Multi-task to work with numerous stakeholders/projects across divisions and functions
- Prioritize decisions and activities to ensure efficient use of resources
- Communicate clearly and regularly with key stakeholders on project implementation (scope, status) and allocate responsibilities to cross functional team members
- Ensure strong execution and continuous improvement based on patients/HCPs needs and feedback
- Work closely with the in-field teams (Sales Managers, Product Specialists, MSL) to identify overall actions required to ensure strong coordination of Patient Experience efforts in the field
- Work closely with the BTS teams & the Suppliers on the System Life Cycle (SLC) process in order to manage the releases of the different digital projects.
- Ensure that all activities are in-line with local business regulations and AbbVie business code of conduct

**2. Monitoring**
- Define and monitor KPI results and feedback and propose strategic planning/tactics adjustment as required
- Assess effectiveness of tactics: HCP & patient satisfaction, feedback from IFT and other key internal/external stakeholders
- Ensure strong competitive intelligence to maintain the Patient Experience team ahead and benchmark vs. our main competitors PSP

**3. Leadership**
- Lead, coach a team of 2 In-Field Project managers and 1 Patient Experience Manager
- Drive acceptance of Patient Experience amongst key stakeholders and ensure AbbVie is recognized as the leader in that domain
- Lead cross-functional teams without authority/without direct reporting line relationship in a matrix environment. Encourage open exchange of ideas and knowledge, to leverage cross-functional learning and insight to achieve targets

**4. External Customer Development and business relationship**
- Identify key stakeholders and build strong relationships with them: get info about their present and future needs, get their consulting / feedback on the Patient Experience Value Proposition to assess possible enhancements
- When relevant, interact in the field with key stakeholders (retail or hospital pharmacists, doctors, nurses etc. as defined above) to better understand the patient experience and help in providing improvements to services.

**Qualifications**
Education, background and experience
- University degree level, or equivalent (Business, Medical, Pharmacist, etc)
- Strong project management background ie. consultancy background
- Experience within the pharmaceutical industry is a plus as well as prior management experience

**Required skills and competencies**
- Agility: respond rapidly to potential significant changes (also in planning and priorities) in the internal and external environment without losing focus
- Demonstrate flexibility, autonomy and good resistance to stress, capability of working independently
- Switch quickly from one task to another without losing efficiency
- Teamwork: offer to help colleagues achieve common goals; make sure all relevant information is shared within the team. Team player with strong cross-functional interactions
- Communication: excellent communication skills (both written and oral), good presentation skills, strong communicator with internal and external stakeholders
- Organization: we

  • Exceptional Patient Experience Lead

    il y a 1 semaine

    Wavre, Wallonie, Belgique AbbVie Temps plein

    Job Purpose and Objectives:Lead the Patient Experience team and collaborate closely with brand teams to evaluate needs and opportunities related to Patient Experience strategy and objectives. Execute patient-centric initiatives and projects on time to enhance patient experience and adherence, and support HCPs' patient management with AbbVie...

  • Exceptional Patient Experience Lead

    il y a 1 semaine

    Wavre, Wallonie, Belgique AbbVie Temps plein

    Company DescriptionJob Description Job purpose & objectives**:Lead the Patient Experience team and work closely with the brand teams to assess needs and opportunities linked to Patient Experience strategy and goals. Develop and timely execute patient -centric initiatives and projects fostering implementation of Patient Experience Value Proposition to improve...

  • Value Evidence Leader

    il y a 1 semaine

    Wavre, Wallonie, Belgique GSK Temps plein

    Site Name: Belgium-Wavre, Belgium, UK - United KingdomPosted Date: Jun Are you looking for a high visibility health outcomes role that is both strategic and hands-on and allows you to leverage your expertise to define value and impact research & development?Are you looking for a role that will help the organization to focus on developing vaccines of value...

  • Value Evidence Leader

    il y a 3 semaines

    Wavre, Belgique GSK Temps plein

    **Site Name**: Belgium-Wavre, Belgium, UK - United Kingdom **Posted Date**: Jun 12 2023 Are you looking for a high visibility health outcomes role that is both strategic and hands-on and allows you to leverage your expertise to define value and impact research & development? Are you looking for a role that will help the organization to focus on developing...

  • Senior Director, Clinical Operations Planning and

    il y a 2 semaines

    Wavre, Belgique GSK Temps plein

    **Site Name**: GSK House, Belgium-Wavre, Canada - Ontario - Mississauga, India - Karnataka - Bengaluru, USA - Pennsylvania - Upper Providence, Warsaw Cirrus **Posted Date**: Mar 25 2024 At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people over the next 10 years. R&D is committed to discovering and...

  • Vaccines Value Evidence Lead Adult Immunization and

    il y a 3 semaines

    Wavre, Belgique GSK Temps plein

    **Site Name**: Belgium-Wavre, GSK House, Upper Providence **Posted Date**: Jul 20 2023 **_ Join our challenge to get ahead of disease together! _** Are you ready to make a significant impact on global health? We're seeking a passionate and experienced Value Evidence Director to join our team at GSK. **Summary description** The role of Value Evidence...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Nom du site: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceData de publication: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • Medical Customer Experience

    il y a 1 semaine

    Wavre, Wallonie, Belgique GSK Temps plein

    Site Name: UK - London - Brentford, India - Maharashtra - Worli Mumbai, Singapore - Rochester Park, USA - North Carolina - Durham, USA - Pennsylvania - Upper Providence, WavrePosted Date: Jun GSK is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer. Our...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Nome do Local: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceData da Publicação: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Nazwa biura: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidencePosted Date: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    İş Yeri: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceYayın tarihi: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Nama Site: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceTanggal Posting: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Nome della sede: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceData di apertura: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Nombre del sítio: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceFecha de publicación: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Standort: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceDatum: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full responsibility for...

  • Vaccines Value Evidence Lead Adult Immunization and

    il y a 1 semaine

    Wavre, Wallonie, Belgique GSK Temps plein

    Site Name: Belgium-Wavre, GSK House, Upper ProvidencePosted Date: Jul **_Join our challenge to get ahead of disease together _**Are you ready to make a significant impact on global health?We're seeking a passionate and experienced Value Evidence Director to join our team at GSK.Summary descriptionThe role of Value Evidence Director is essential to ensuring...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Site Name: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidencePosted Date: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Munkavégzés helye: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceKihirdetett időpont: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Nom du site: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceDate de publication: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The leader will have full...

  • VP, Global Vaccine Strategy Lead, Shingles

    Il y a 2 mois

    Wavre, Wallonie, Belgique GSK Temps plein

    Название центра: Belgium-Wavre, UK - London - Brentford, USA - Pennsylvania - Upper ProvidenceОпубликовано: May 1 2024PurposeThe VP, Global Medical Strategy Lead is a key senior business leadership role, reporting to the VP and Head of Vaccines Global Medical Affairs who is a key member of GSK's Global Medical Leadership Team. The...