Internship - Customer Quality (Start
il y a 3 semaines
Company Information:
Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing and engineering operations.
For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer’s satisfaction.
Check out:
**We offer** a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.
Your commitment will be rewarded with a renumeration package. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.
At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.
If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.
Your team and your responsibilities:
Customer Quality in TME is responsible for following and prioritising quality concerns on Toyota vehicles in Europe reported by the market. Based on the nature of the concern, Customer Quality will engage with the relevant vehicle plant or R&D to ensure a solution for the vehicles in the market and mass production is secured. Finally, Customer Quality will feedback accordingly to the market.
Customer Quality (25+ engineers) is following a standardised process for EDER (Early Detection Early Resolution), to resolve quality concerns on Toyota vehicles. To support the further transformation to a mobility company, a more suitable engineer resource planning tool is required. The resource planning tool will help the managers to balance the teams and division available engineer resources against the required workload.
Following points will be considered:
1) Make analysis of current resource planning tools / process used in Customer Quality and benchmark against industry standard.
2) Define the ideal workload profiles for each of the different jobs engineer perform
2) Define most suitable tool and process to display and promote good resource usage and achieve a good work / life balance for the engineers.
3) Roll out process to ensure adaption by all related stakeholders
**We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)**
Your Profile:
- You are fluent in English (TME’s business language)
- Bachelor/Master in IT / Business studies with strong interest for Quality / Automotive environment.
- Analytical and visualisation skills
- Excellent knowledge of Microsoft Office tools (Power BI knowledge is an advantage)
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