Guest Relations Trainee

The **Holiday Inn Brussels Airport** is a prime destination for travelers seeking to combine comfort, convenience, and top-notch service. Nestled near one of Europe's most dynamic airports, our hotel is more than just a place to stay—it's a haven of comfort and camaraderie. We strive to deliver an unforgettable experience to each guest, and we're looking for individuals passionate about customer service and the hospitality industry to join our team.

We are seeking a **Guest Relations Trainee** for an immersive experience of **at least five months**. The **start date would be as from May 2025**.

As a Guest Relations Trainee, you'll play a **pivotal role** in shaping our guests' overall experience. **Here's what you'll be doing**:

- Proactively **engaging with guests**, anticipating their needs, and resolving any issues with efficiency and courtesy.
- Occasionally assisting with **check-in and check-out** procedures, providing **personalized assistance to each guest.**:

- **Fostering meaningful conversations** with our guests, forging lasting connections, and contributing to a **warm and welcoming atmosphere**.
- **Supporting the reception team**, gaining a comprehensive understanding of the hotel's operations.

**Our ideal profile?** Someone proficient in **English** (a good knowledge of **French** or **Dutch** is a plus), enrolled in a **hospitality school** or similar program, and most importantly, someone with a **burning passion for customer service.** If you identify with this description, don't hesitate to apply

**What to expect during your internship at Holiday Inn Brussels Airport?**
- You will **develop practical skills in hotel management** and **Guest Relations.**:

- You will have the opportunity to participate in **internal training sessions** and **networking events**.
- For students residing abroad, we offer **accommodation**.
- **Complimentary lunch** provided during your shifts.
- **Schedules** are from **7am to 3pm** and from **3pm till 11pm**.
- **Collaborative work environment**: Join a dynamic and collaborative team that encourages idea exchange and creativity.
- **Wellness-focused company culture**: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.
- **Discounts on Products/Services**: Did you know that Holiday Inn Brussels Airport is part of the **Pandox** investment group? We own and operate six other hotels in Belgium, including Crown Plaza Antwerpen, DoubleTree by Hilton, The Hotel. Brussels, Hilton Brussels Grand Place, Hotel Hubert Grand Place, and Indigo Brussels City. **Enjoy attractive discounts on rooms and restaurants** across our various establishments as well as **access to the hotel's gym**. You also benefit from **discounts for IHG hotels worldwide**.
- **Responsible Initiatives**: Contribute to corporate social and environmental responsibility projects or initiatives.

**Recruitment Process Steps**

If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to better understand your expectations and goals. Then, you'll be invited for an in-person or Teams interview

We have a company culture that promotes **diversity, inclusion, and equal opportunities**. Are you a person with a **disability** who needs adjustments for your internship? Don't hesitate to let us know.

We look forward to welcoming you to Holiday Inn Brussels Airport