Bot & Ai Analyst

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

BU & Division: CBU - DESIGN chapter area - Conversation design chapter

As a digital service provider, Proximus wants to improve the user experience of our customers and answer the digital needs that modern-day consumers have. Chatbots and voice assistants are important tools to do so.

As a bot & AI analyst, you will be part of a chapter responsible for the implementation and delivery of chatbots and voice assistants.

Concretely, you work to increase the performance of our bots: first, by maintaining and designing the NLP model(s) of chatbot and voice assistant and second, by analysing results of bot sessions. You are constantly looking for optimizations to increase the accuracy of our bots. You will be also connected to operational teams working on the training of the NLP and guide them to increase the relevance and efficiency of their work.

You work in close collaboration with conversational designers, who create and write dialog flows:

- you bring the NLP/NLU knowledge to shape successful bot conversations
- you bring your input to improve logic of existing and upcoming flows,
- you work on configuration process
- you follow reports + monitor and analyse chat and voice conversations happening with our customers, in order to detect fixes and optimizations to do in the AI model and in the conversations
- you can occasionally help in conversation design and copywriting activities.

We are searching for people that have a strong affinity with digital customer needs, that are customer-oriented and that have a flexible, positive attitude, especially with regards to change and digital transformation.

Profile

Required competencies
- Strong analytical skills, rigorous and detailed-oriented mindset
- Experience on AI projects, ideally on NLP/NLU of digital assistants
- Strong affinity with digital communication (chat, messaging,). Experience with chat or social media in a professional context is an asset.
- Good writing skills in at least 2 of the following languages: Dutch / French / English.
- Self-steering
- Experience with working in an agile context is an asset
- Ability to work under pressure
- Aware of AI possibilities and limitations
- Tech-savvy, with first experience in technical/functional analysis of bots
- A good communicator, both with management and with peers
- Creative
- Customer-oriented
- Team player

What do we offer you?

Naturally we have a competitive salary package for you. But there is so much more
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.

In a nutshellWe offer you a job full of opportunities to grow and learn, a job that will push you forward, as you shape the digital future with us. And in doing so, you might achieve more than you thought possible. Are you a professional who thinks like this? Someone who sees solutions where others only see obstacles. Then you are a talent that can still grow with us. Every day.