Application Specialist
il y a 3 semaines
At
**Univercells**, we are on a mission to make health equally accessible to all. Through the combination of process development and engineering expertise, we create synergies to deliver game-changing production capacities to achieve our mission: biologics for all
At **Quantoom **Biosciences**, Univercells’ latest affiliate, we are on a mission to remove the barriers to making mRNA-based vaccines and therapeutics, at every stage from sequence up to mass production. We give our partners greater access to drug development and production autonomy through technical and business model innovation.
You will join an interdisciplinary team of passionate scientists, engineers, clinicians and corporate profiles committed to solving some of the biggest DNA and RNA production challenges facing vaccines and therapeutics. **Quantoom Biosciences** has two facilities; the headquarters are based in Nívelles (Belgium), and the France Research Center focusing on offering an end-to-end DNA production platform based in Evry (France).
**MISSION**:
Working with direction, supports the success of the business through applied process expertise including designing, developing, and delivering customer focused training. Provides equipment functionality and performance analysis and problem-solving services in either a field or headquarters environment.
**RESPONSIBILITIES**:
Product Support & Training
- Delivers master level training for territory associates and customers required for each customer to meet anticipated product usage.
- Demonstrates a high level of technical and professional knowledge of vaccines production processes. Keeps up with current developments and trends in the industry.
Project Management
- Provides excellent project management using appropriate tools for effective organization of the implementation process from the pre-sales phase to customer training and implementation to the on-going post implementation phase.
- Manages an efficient translation process for customers using manual or other processes
- Prioritizes, determines tasks and resources, schedules, leverages resources, and produces results within the scope of the position.
Customer Evaluations
- Provides an assessment of technical, and operating processes in current and potential customer locations. Under commercial request, performs a needs analysis at the customer’s site to support the implementation of Quantoom products and services.
- Assists in customer evaluations including design, training of site participants, and monitoring.
- Assists customer teams in policy, procedure, and protocol development if required.
- Manage customer evaluations alongside the sales team for short (e.g., 1 month) and long (e.g., 6 months) evaluation periods if required.
Communication
- Guides, supports, and provides expert level call support for customers, distributors, and internal sales team.
- Participates in a multidisciplinary team environment to assess needs, provide support, and resolve customer issues. Participates on cross-functional teams in the evaluation, field verification, implementation, and enhancement of products.
- Facilitates the capture and sharing of knowledge within the specific area of expertise through journal review, training opportunities, and knowledge management system.
- Provides content expertise for operator manuals and product documentation required for worldwide implementation of products.
- Performs ongoing market assessment of customers' technical needs and problems
- Transfers knowledge of implementation process to other areas of the company, i.e. sales, marketing, research and development, and others.
- Clearly conveys information and ideas through a variety of media. Effectively meets or exceeds customer needs, builds productive customer relationships, and takes responsibility for customer’s satisfaction and loyalty.
Problem Solving
- Performs an ongoing assessment of customers’ technical needs and problems as identified through call reports and input from field activities.
- Documents and provides written solutions to recurring problems including improved communication and revision of training materials as need.
- Assists in assessing customer needs and process/operational issues in complex accounts where implementation is delayed.
- Performs ongoing market assessment of customers’ technical needs and problems.
- Champions ongoing process assessment and implementation of change when appropriate.
- Identifies and solves complex or unusual customer issues in a timely manner.
**QUALIFICATIONS**:
Education
Knowledge necessary to perform at this level is generally acquired through a master’s degree, PHD or equivalent experience.
Experience
- Two to four years of relevant technical experience in Biotech production environment, vaccines production or therapeutics if possible.
- Experience in customer facing role and training of internal or external customers, sales, marketing, and customer support.
- Experienced w
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