Specialist, Implementation

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Specialist, Implementation

Overview:
In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations.

Role:

- Provide end-to-end project execution throughout processing implementation projects.
- Assess and document customer needs and according implementation activities.
- Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
- Guide customers through applicable MasterCard processing rules, specification and documentation
- Identify appropriate processing implementation support documentation (contracts, agreements, forms etc ) to be provided by customers
- Handle multiple customer processing implementation projects in parallel.
- Running certain sub categories projects in Hybrid model where same CIS person play Implementation Manager and Implementation Engineer role.
- Focus on faster implementation, addressing customer queries promptly, reducing TTI and gaining Customer satisfaction

Education: Bachelor’s degree in information technology, Computer Science, Exact Sciences, Business or equivalent work experience.

All About You
- Understanding of payment transaction processing and industry business principles.
- Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
- Understanding of the 4 party model and the full transaction lifecycle for MasterCard brands Skills/ Abilities:

- Ability to interact well with the customer
- Good verbal and written communication skills
- Self Starter with a desire to learn independently
- Good project management skills
- Ability to manage change in a technical work environment
- Ability to work as a part of a cross functional team and any experience in API driven implementations as well

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.