Claims Handler

**Claims Handler**

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our comprehensive services are designed to forge better connections between businesses, customers, and communities through innovative supply chain management, freight forwarding, warehousing, and distribution services. We are committed to a culture of continuous improvement, ensuring everyone who works with us is connected, committed, and creative in making us the world’s preferred choice.

We are currently seeking a **Claims Handler** to join our team in Melsele, Belgium. This position is responsible for claim handling within the Benelux region and back-up support for Germany (Switzerland).

**Your Role**:

- Act as the **first point of contact** for internal and external stakeholders regarding claims.
- **Handle claims efficiently and in line with** company insurance policies within the **Benelux **region. Provide back-up support for claim handling in **Germany** (and Switzerland).
- Process claims **in a timely manner** and prepare monthly claims **reports** within given deadlines.
- Assist the Head of Insurance, Claims, and Legal (ICL) with **insurance-related matters** and archiving of insurance documents.
- Support **contract management** and central archiving processes under the guidance of the Head of ICL.
- Identify **potential risks** and ensure adherence to **global standards and policies** for risk mitigation.
- Organize **registration of nonconformity** events and collaborate on corrective and **preventive actions**.

**Who We’re Looking For**:

- A **Bachelor’s degree** in a relevant field.
- At least **2 years of experience** in logistics or an administrative position, with experience in claims handling being a strong asset.
- Demonstrated **problem-solving capabilities** and a hands-on mindset.
- Strong verbal and written communication skills in **English and Dutch**; proficiency in **French** or other languages is a plus.
- Knowledge of **freight forwarding** and **logistics** processes.
- Experience in interacting with management and supporting decision-making processes.

**Why Choose Yusen Logistics?**
- **Excellent primary and secondary condition**, with respect fo**r work-life balance.**:

- We offer continuous opportunities for **professional and personal growth**, supported by a culture of collaboration and improvement.
- Join a **supportive and team-oriented work environment** where we celebrate success together and help each other grow.

**Benefits**:

- Company computer
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Work from home

Supplemental Pay:

- 13th month salary

Work Location: In person