OTC Analyst

Job purpose & objectives:
Respond to customer needs and achieve affiliate’s financial objectives through effective management and

continuous review of Customer Services matters with BPO and customers.

Key interfaces

Internal
- Controller / Associate Controller / Demand & Supply Managers / OTC Assistant
- Finance Director
- FP&A Manager
- QA/Regulatory Manager
- IBM - BPO
- VLOG — Distribution Center
- Commercial and R&D departments
- BUMs & Brands Managers
- FSS Credit & Collection

External
- Customers

Tasks and responsibilities
- Demand/Supply chain:

- Administer stock management program (communication, reporting,)
- Manage material master data process
- Ordering Process:

- Manage FOC orders (MNP, samples, Duodopa,)
- Analyse the reasons of blocked orders and take appropriate actions
- Support serialized device purchasing process
- Other OTC related matters, not limited:

- Follow up and help to resolve customer disputes together with BPO and FSS (distribution,

credit collection...)
- Follow up on product recall
- Timely sending of invoices, customer statements and reminders
- Customers creation, maintenance request
- SAP Material Master Data Maintenance
- Continuously Support the Demand & Supply Manager
- Coaching of OTC Analyst
- Support & take active role on OTC improvement projects

Required skills and competencies
- Adaptability: switches quickly from one task to another without losing efficiency
- Initiative, self-starter: sees easily opportunities and takes ownership of implementing adequate

actions
- Customer oriented
- Analytical skills
- Problem solving
- Responsiveness
- Strong commitment, willing to take ownership to solve problems
- Integrity: emphasizes the corporate values of integrity and trust, internally as well as externally
- Dynamic, motivated team player with a hands-on and result oriented attitude
- Detail oriented, ability to show initiative and take responsibility
- Enhanced verbal and interpersonal communications skills

Profile
- Min 3 years professional experience in Customer Service
- Ideally familiar with pharmaceutical requirements principles
- Strong MS Office skills, knowledge of SAP is a plus
- Ability to favourably represent the Affiliate image to customers
- Fluent in English. Fluent in French and good level in Dutch.