Deskside Technician

We are recruiting a Local IT Technician to solve customer support issues on-site, at our customer's premises. You will be responsible for providing the local support for all on-site employees and you will work along a team of skilled and motivated technicians We are looking for an extremely proactive IT technician with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

**Responsibilities**:

- Face to Face IT support of users;
- Hardware installation, movement and de-installation;
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
- Maintain, analyze and solve end user computing problems both hardware and software;
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.
- Software, patches and updates installation using MS SCCM

**Requirements**:

- 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization
- General End User technology knowledge
- End User Workspace platforms (discovery, asset management, client management)
- End User Microsoft platforms (Active Directory, Office, SCCM)
- ITSM Tool Set (Ticket Management Software) preferred
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.
- Excellent English and French Language, Written and Spoken

**Diversity & Inclusion**Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

Work Location: In person