Rooms Division Manager

**Main purpose of the job**

The Rooms Division Manager plays a crucial role in the overall management of a new hotel, overseeing and coordinating the operations of the accommodation department. This senior management position requires a seasoned professional with a strong background in hotel management, exceptional organizational skills, and a focus on delivering high-quality guest experiences.

**Reporting structure & Communication**

This function reports to: General Manager

Internal communication with and support other areas of the team

**Main tasks/Responsibilities**

**Note**: _This job description is an outline of the job; both parties understand that additional tasks and responsibilities may be added depending on the circumstances however these additional tasks and responsibilities will be relevant to the tasks and responsibilities already mentioned in the job description._

1. Team Leadership
- Lead and manage the Rooms Division Team, including Front Office, Housekeeping and the Reservation department.
- Recruit, train, and supervise departmental personnel, ensuring high levels of performance and customer service.

2. Front Office Operation
- Supervise and optimize front desk operations, including check-in / check-out procedures, guest services and concierge services.
- Implement and maintain effective PMS systems.

3. Housekeeping Management
- Oversee housekeeping operations to maintain cleanliness and hygiene standards in the hotel.
- Coordinate with the Housekeeping Manager to ensure timely and effective turnover.

4. Guest Services
- Implement a guest-centric culture, ensuring a positive and memorable guest experience.
- Address and resolve guest concerns or issues promptly and effectively.

5. Budgeting and Financial Management
- Develop and manage the Rooms Division budget, ensuring that financial targets are met.
- Implement cost-control measures while maintaining service quality.

6. Quality Control
- Implement and enforce quality assurance and service standards.
- Conduct regular inspections to ensure compliance with brand standards and regulatory requirements.

7. Communication and Collaboration
- Foster effective communication and collaboration between the Rooms Division and other departments.
- Coordinate with Food and Beverage, maintenance, and other relevant departments to ensure seamless operations.

8. Technology Integration
- Stay updated on industry trends and technology to enhance operational efficiency.
- Implement and manage relevant hotel management systems and software.

9. Emergency Responses
- Develop and implement emergency response procedures, ensuring the safety and well-being of staff and guests.
- Follow regular fire and safety, and emergency trainings by Chief Engineer.

**Qualifications and Requirements**
- Bachelor’s degree in Hotel Management or relevant field.
- Proven experience in hotel management, with focus on Rooms Division.
- Strong leadership and interpersonal skills.
- Excellent organizational and time-effective skills.
- In-depth knowledge of hotel operations and industry-trends.
- Familiarity with hotel management software and systems.
- Effective communication and problem-solving skills.
- English, French and Dutch in word and writing; German is considered as a plus.
- The Rooms Division Manager plays a pivotal role in creating a positive guest experience and ensuring the smooth operation of accommodation services in the hotel._

**Salary**: From €5.000,00 per month

Ability to Commute:

- Spa (required)

Ability to Relocate:

- Spa: Relocate before starting work (required)