Servicedesk Consultant

**Your role**:
As a **Microsoft Gold Partner**, we help our customers to manage their **projects** by **implementing** the **Microsoft Project** and **Portfolio** **Management** **solution** and as **Apptio** **Partner**, we help our customers to **manage** their **agile** **portfolio** by implementing **TargetProcess**. Once implementation projects operated, we offer support services via our **global** **Service** **Desk**. Day after day, our Service Desk supports our customers to **maintain**, **enhance** or **fix** deployed **solutions**.

**Your day-to-day activities**:

- Be the **first** **line** **support** for **customers** covered by a support services contract
- Handle **customer** **requests** “end to end” based on your knowledge of **supported** **solutions** (Project Server, Project Online, TargetProcess,)
- ** Coordinate**, with senior consultants, advanced requests handling with a focus on **SLA** and **customer** **satisfaction**:

- ** Monitor** entry points for customer requests (Mails & Helpdesk platform)
- ** Follow**-**up** and **participate** to **Software** **Factory** **activities**:

- ** Participate** to the **evolution** of the Service Desk (Review of processes, automation and industrialization of activities, etc.)

Next to your Service Desk assignment, you will be involved in the **internal** **ICT** **support** for our employees:

- By being part of the **first line** support for **internal** **employees** for their technical questions
- ** Handling** **requests** for laptop renewal or initialization (for new employees)
- ** Basic** **support** on usage of internal software, MS365 products and other business tools used within the organization
- Acting as **back**-**up** for the main **support** **engineer**.

**Our offer**:

- You will be able to develop yourself both personally and professionally throughout. The Threon Academy supports your growth, with the chance to get certified in Project Management and **Microsoft** **tools**.
- A salary in line with your **competencies** and **responsibilities**, a package of fringe **benefits** (car, meal vouchers, etc.).
- Largely varied **projects** and **consulting** **missions** in different sectors.
- ** Personalized** coaching plan, certifications, in-house training and growth potential.
- Work from our offices in **Ghent** (possibility to work from home).
- ** Autonomy** and **cooperation** in your daily work.
- A **dynamic** and **passionate** work environment.

**Your profile**:

- A **bachelor’s** or **master**´s degree or an equivalent degree in **Applied** **Sciences**, **Engineering** or **Information** **Technology**:

- First **experience** in **Support** **Services**:

- Ideally, you have 1-3 years of **experience** in **supporting**/**implementing**/**integrating** **corporate** **tool** (Project Online, TargetProcess, SAP, JIRA, ServiceNow,.)
- Fluency in **Dutch** & **English** and basic knowledge of **French**:

- Practical **knowledge** of **Business** **Intelligence** **tools** - ideally Microsoft PowerBI
- Excellent **researcher** and **analyst**, with **sharp** **problem**-**solving** **skills** and a **customer**-**oriented** mindset.