Afternoon/night Shift Receptionist

**Job Title: Afternoon/Night Shift Receptionist**

**Company**: Helmet Hotel

**Location**: Rue des palais 90, 1030 Schaarbeek

**Position Type**: Part-Time, Shift-Based

Helmet Hotel is seeking a friendly and detail-oriented individual to join our team as an Afternoon/Night Shift Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

**Responsibilities**:
**Front Desk Operations**: Manage check-ins, check-outs, and reservations efficiently.

**Customer Service**: Greet guests with a warm and welcoming demeanor, addressing inquiries and providing information about the hotel facilities and services.

**Communication**: Effectively communicate with other hotel departments to ensure smooth operations and guest satisfaction.

**Problem Solving**: Handle guest concerns and complaints professionally, finding swift and satisfactory resolutions.

**Security Awareness**: Maintain a vigilant eye on security by monitoring guest entries and exits during the night shift.

**Administrative Tasks**: Complete administrative duties such as managing phone calls, handling mail, and performing data entry as needed.

**Cash Handling**: Process payments, issue receipts, and manage cash transactions accurately.

**Collaboration**: Work closely with other team members to ensure a seamless transition between shifts and maintain a high standard of service.

**Qualifications**:

- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to handle stressful situations with a calm and composed demeanor.
- Basic computer skills and familiarity with hotel management software (training will be provided if necessary).
- Availability to work flexible hours, including afternoons and nights.

**How to Apply**:
Dienstverband: Voltijds

Loon: €2.000,00 - €2.500,00 per maand

Rooster:

- ma-vr

Werklocatie: Fysiek