City Ambassador
il y a 3 semaines
As a City Ambassador Benelux at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values from the front and have full responsibility of effectively managing the store operations and team. We are looking for a great manager who will lead the store to greater heights, be innovative and creative to support Levi’s mission.
Key parts of the role:
As a City Ambassador, you will spend major part of time in the stores with the team, in order to:
- Recruit, Assess and Lead store management and provide them and store teams with direct and concrete feedback.
- Analyze, drive, monitor the store targets and KPIs, ensure they are known and in control of Store managers and that the roles and responsibilities are clearly set among the store staff team
- Identify business opportunities to increase store revenue and profitability, build and implement immediately action plan to seize them
- Ensure that the shopping experience is great for all customers to reinforce Brand image and increase conversion rate. Ensure Denim Leadership is embedded in stores.
- Know the visual merchandising standards and guidelines and ensure they are maintained at store level and work within the frame defined to react to business needs
- Act as a Brand ambassador and share this passion and knowledge with the store staff, by equipping the team with relevant training on the Brand, the company and the products and monitor that this assets are used in the relationship with our customers
- Supervise the consistent implementation of processes, guidelines and tools required by Levi’s to meet operational standards.
- Ensure the right stock coverage is in the stores and share feedback to Store Planning & Merchandising team on store grading and products needs when needed
- Support the Store Manager in maximizing his payroll costs and optimizing staff scheduling to improve staff productivity
- Achieve and exceed revenue targets for his own geographical area by:
- Adopting a 360 degrees approach and use to full benefit all the levers in order to build an effective synergy in the store : Visual Merchandising, product assortment, HR,
- Supporting the expansion and portfolio management by optimizing, growing, closing and opening retail doors.
- Building very strong relationships with all key business partners : RD, VM, Marketing, Merchandising & Planning, teams in HR and in the affiliate
- Hire, develop and manage store managers passionate by the brand, sales oriented, focused on achieving targets.
- Coach on the shop floor and in specific 1 to 1 session Store Managers to develop their skills
- Provide store staff with trainings and product information to support them in telling stories to clients
- Lead by example to ensure that Store team engage and inspire all clients with a distinct and personalized service, always keeping the KPIs to achieve in mind
- Develop high potential and high talents by assigning them on some specific projects, providing them with additional trainings, giving them more visibility in the affiliate and in HQ
- Ensure compliance with Levi’s processes, tools and standards
- Passionate about the brand and living our values
- Previous managerial experience in successfully driving KPIs and controlling costs within a fast paced retail environment
- Good understanding of HR policies and processes
- At least 3 years of relevant experience in a similar position for a Fashion retailer, Youth or Lifestyle brand.
- Dynamic leadership skills with excellent communication - verbal and written
- Proven track record of positively impacting customer service and shopping experience
- Expert in store mathematics, P&L and KPIs
- Extensive knowledge of denim is a strong asset
- Fluent in English to participate in international meetings
- Driving license can be mandatory (according to the geography)
As part of LS&Co. you will be entitled to some incredible benefits, competitive salary and the opportunity to work for an iconic brand.
LOCATION
Antwerp, Belgium
FULL TIME/PART TIME
Full time
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