Medical Customer Care Advisor

il y a 3 semaines


Bruxelles Ixelles, Belgique Axis Temps plein

As an external consultant, we offer you a permanent contract in Brussels.

You will play a role in the management of claims for our well-known client in the insurance sector.
**Description**
- You deploy all your professionalism to provide our customers with optimal assistance in case of hospitalization abroad and organize repatriation if necessary;
- You offer our customers new digital health services such as: online doctors, online psychologists or second medical opinion;
- You also offer support in daily life when it is difficult, by organizing cleaning services, cabs, etc. as part of a hospitalization or assistance insurance;
- You interact with clients in need of emergency assistance in Belgium and abroad, providing support and empathy and proposing the most suitable solutions for the client;
- You implement the appropriate means necessary to provide the necessary assistance to the customer and coordinate the medical assistance operations;
- You put the customer at the heart of the solutions, demonstrate a strong interest in digital solutions and promote them to customers;
- You optimize the customer experience by ensuring the complete processing of the customer's file, from the management of the claim to the closing of the file.

**Profile**
- You have a bachelor's degree or at least a first experience in the insurance industry;
- You have a technical knowledge of claims management and file management;
- You have a good oral and written understanding of French, Dutch and English;
- You have good listening and communication skills;
- You are customer oriented;
- You are a negotiator at heart;
- You are organized;
- You are able to make decisions quickly;
- You are empathetic.

**Offer**

Our client is active in the insurance sector.

We offer you a permanent contract as well as various extra-legal benefits.

As a Consultant, you will carry out several assignments at our clients' sites in a professional working environment where initiative is valued.



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