Director, Regulatory User Experience

il y a 1 mois

Rixensart, Belgique GSK Temps plein

**Site Name**: UK - London - New Oxford Street, Belgium-Rixensart
**Posted Date**: Dec 11 2024

Job Purpose

The Director, Regulatory User Experience is responsible for shaping, improving, and maintaining a high-quality user experience across all user touchpoints with the Veeva Vault Systems.

The role will be split into the 4 key areas:

- Chief of staff type activities supporting the Head of Veeva CoE on xVault and R&D strategic initiatives (20%)
- User Experience focused (50%)
- Training support (15%)
- Communications & Change Management (15%)

Key Responsibilities:

- Lead user research initiatives, including feedback loops, to gather insights for system enhancements and support needs
- Support external benchmarking to integrate best practices in UX, training, and change methodologies
- Accountable for implementing technology solutions (particularly AI/ML solutions) developing wireframes and prototypes to demonstrate proof of concept
- Develop UX/UI& User Journey (UJ) design guidelines and principles
- Measure and track UX metrics to drive usability improvements and enhance user satisfaction
- Collaborate with business and tech teams to design and execute cross-functional communication and change management plans
- Act as an advocate for an interconnected vault mindset, promoting shared goals across senior stakeholders.
- Develop training plans and materials to support new releases and ensure user compliance
- Oversee community engagement initiatives, including newsletters, town halls, and a super-user network
- Partner with Business System Owners (BSOs) and Development Systems teams to establish a training support model.
- Create and maintain user journey maps, training assets, and release-specific knowledge resources.
- Coordinate with the Written Standards and Compliance Learning team to align on governance and documentation standards.

**Why you?**:
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:

- Bachelor’s degree in computer science, data science or a related field;
- 3+ years of demonstrable experience deploying AI/ML solutions to end users to enhance usability and user experience (UX)

Preferred Qualifications:
If you have the following characteristics, it would be a plus:

- Advanced Degree, preferably in sciences or Business Administration
- Demonstrable experience in data science and utilisation of analytics tools
- Significant experience in the pharmaceutical industry, with expertise in Veeva Systems or similar platforms
- Proven track record in leading large-scale change initiatives and UX strategy
- Strong project management skills with experience in managing multiple complex projects simultaneously
- Extensive knowledge of user experience methodologies, user research, and usability principles
- Demonstrated ability to work within a matrix structure and collaborate across global teams
- Highly effective influencing and negotiation skills in challenging, ambiguous and changing environments
- Proven communication and presentation skills to influence senior stakeholders effectively
- Proven strategic & enterprise thinking with strong business acumen
- Experience designing and implementing training programs for large user bases, including release-specific training
- Ability to establish and measure KPIs, providing data-driven insights for UX improvements
- Excellent organisational and prioritisation skills in fast-paced environments.
- Experience with agile methodologies and change management principles.
- Strong strategic thinking skills, with a demonstrated ability to drive cross-functional initiatives
- Proficiency in designing user journey maps, service blueprints, and creating training assets
- Understanding of compliance, quality standards, and governance within regulated environments
- Experience with global training programs and systems compliance, with a focus on technical learning solutions.
- Develop, implement and maintain a strategy for a sustainable support network for systems users i.e. super-user community or system ambassadors to ensure support reaches all users across over global footprint

**Why GSK?**

**Uniting science, technology and talent to get ahead of disease together.**

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a pla

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