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Solution Center Support Analyst
il y a 2 semaines
We are currently looking for someone to strengthen our IT-support team in the Brussels region. Are you the experience solution center support analyst who doesn't shy away from an exciting new challenge? Then do read on
Because at Pauwels Consulting, we don’t just randomly mix and match our consultants with different projects, but actively pursue career and personal growth.
Within the Pauwels family, you will also find a close-knit community of IT specialists where you can exchange ideas, experiences and maybe even discover new branches within the general IT sector.
As a solution center support analyst your responsibilities will include:
- Logging requests in the ticketing system, ranging from direct calls to instant messages, walk-ins, and other forms of communication
- Providing accurate and thoughtful solutions for the problems end users experience or escalating incidents when specific help is needed
- Troubleshooting PC hardware and software solutions while also performing the necessary software installations and upgrades
- Assisting with the extension and maintenance of the present knowledge base
- Participating in team projects that aim to enhance the quality of service
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