Esoc Incident Resolver/manager

Il y a 2 mois


Brainel'Alleud, Belgique Vector Synergy Temps plein

**Location**:
Braine l'Alleud, Belgium
**Security Clearance**:
NATO Secret
**Skills, knowledge, experience required**:

- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
- Minimum 1 years’ experience of multivendor (e.g. Cisco, Nokia, Juniper, HPE Aruba, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments;
- A minimum of 1 years’ experience with the configuration and operation of Network Monitoring and Event Management systems, e.g. Spectrum, Splunk Cisco Prime/ISE/DNA;
- Minimum qualification of associate level certification (e.g. CCNA, NRS I, DCA);
- Proven experience in the use of an Incident Management System such as BMC ITSM or ServiceNow;
- Knowledge of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network;
- Knowledge of commercial IPSEC encryption solutions such as Secure Virtual Tunnels (sVTI), SSLVPN, DMVPN, GETVPN, Cisco ASA;
- A thorough knowledge of English, both written and spoken;
- Adhering to Principles and Values;
- Delivering Results and Meeting Customer Expectations;
- Adapting and Responding to Change;
- Achieving Personal Work Goals and Objectives.

**Desirable**:

- General understanding of related telecommunications systems, techniques, and technologies relevant to NaaS AoR;
- Knowledge of IPv6 network technologies and concepts;
- Knowledge of Datacentre technologies and Virtualized Switching;
- Knowledge of implementing and operating multi-tenancy network technologies and environments network, VRF/VLAN;
- Knowledge of developing and maintaining automation based on DEVNET concepts and scripts using EXPECT, Python, Ansible or PERL;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

**Duties/role**:

- Acting as the focal point to engage with Contractor’s Help desk for incidents related to Networking and Transmission services;
- Proposing and implementing solutions to technical and business challenges in support of services and project managers;
- Day-to-day operation of routing, switching, and wireless infrastructure of local and remote sites;
- Overseeing the incident management process and team members involved in resolving the incident;
- Responding to reported service incidents, identifying the cause, and initiating the incident management process;
- Prioritizing incidents according to their urgency and influence on the business;
- Investigating incidents;
- Managing incident reporting and documentation;
- Handling communications and engage stakeholders related to incidents;
- Investigating and proposing long term solutions to re-occurring problems and identifying areas for greater efficiency to Line Managers as well as Services and Project Managers;
- Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575



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