Business Analyst

il y a 5 jours


Brussels, Belgique LolaLiza Temps plein

As an enthusiastic analytical talent, with a clear commercial sense and passion for CRM and ECommerce, you will contribute to the commercial success of LolaLiza through your data-driven business and customer analyses.
You will report to the CRM/CI Manager, but will work for both CRM and E-Commerce departments.
- Are you an experienced CRM & E-commerce Data Analyst with a passion for retail and fashion?_
- Do you have an eye for detail as well as great analytical skills?_
- Are you able to translate complex concepts into simple terms?_
- Are you a team player and a good communicator at all levels?_

If you answered positively to the above questions, you should definitely keep on reading.
You might be the next talent who will contribute to the future success story of LolaLiza

As a CRM & E-commerce Data Analyst, you will be responsible for the following aspects:

- Monitor all relevant KPI’s around CRM & E-Commerce.
- Create and analyze weekly reports and dashboards.
- Continuously work on improving our customer knowledge and insights based on effective collection and analysis of customer data and feedback (including segmentation analyses, RFM, churn, profitability analysis...).
- Work with the Marketing and E-Commerce departments to ensure proper analysis of campaigns and promotions.
- Pro-actively propose improvements and tests to be conducted to improve our web shop, newsletters and other customer communication.
- Ensure data quality by detecting problems, addressing the root problem and identifying suitable solutions.
- Take a leading role in the migration of our system to Power BI.

Who are you?
- You have at least one year experience in a similar role as data analyst.
- You are fluent in English and either Dutch or French.
- Experience or affinity in the Retail/Fashion/E-Commerce environment is a plus.
- Knowledge of database management and segmentation.
- You are proficient in Excel. Knowledge of Power BI and Google Analytics or other BI/CRM tools is a plus. We will provide additional training for Power BI and Google Analytics if needed.
- You have strong analytical skills and capability of translating findings into conclusions and business-relevant recommendations.
- You have excellent time and priority management skills.
- You work well under pressure, you are flexible and pragmatic.

What we offer:

- A team where we work on leadership and empowerment.
- An attractive package in line with your competences and experience.
- Offices located in the heart of Brussels, near Central Station.


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