Chief Technician

**Working Location**:Braine L’Alleud, Belgium
- **Security Clearance**:NATO Secret
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience**:

- Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience
- Practical proficiency in both on-premises and cloud technologies (both public and private)
- Familiarity with the operations and standards of Infrastructure as a Service (IaaS), including physical and virtual servers, VMware hypervisor, and storage devices
- Hands-on experience with virtualization using VMWare ESXi, blade and rack-mount servers, and Hyperconverged Infrastructure (vSAN)
- Proficiency in managing software-defined storage systems
- Competence in working with Linux and Windows operating systems, including Active Directory (A.D.), hardening, and patching
- Practical experience in public and private cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization
- Familiarity with at least one of the following containerization solutions: OpenShift, Docker, Kubernetes, or Tanzu
- Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues
- Willingness to stay updated on advancements in IaaS technologies
- Proficiency in documenting current designs and configurations
- Ability to create and maintain Standard Operating Procedures (SOPs) and training materials
- Outstanding verbal and written communication skills
Willingness to respond to IaaS incidents even outside regular working hours
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**Desirable Qualifications/Experience**:

- Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies
- Previous work experience in a service provisioning organization
Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)
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**DUTIES/ROLE**:

- Play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems
- Daily Operations and Maintenance:

- Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds
- Perform system administration tasks for other IaaS-related assigned systems
- Identify and troubleshoot issues promptly, assisting in their timely resolution
- Follow change management processes diligently
- Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones
- Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle
- Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities
- Monitor compliance with Service Level Agreements (SLAs)
- Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services
- Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases
- Ad Hoc Responsibilities:

- Undertake ad hoc tasks related to the NISC Business Area's responsibilities
- Be prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours
- Be on-call after working hours on weekends if necessary
- Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required