Sw Business Support Consultant

il y a 1 jour


Brussels, Belgique Unisystems Temps plein

Ensure the knowledge transfer across the different services (helpdesk, testing, training, communication, development, analysis)
- Provision of advice and assistance in any area associated with the procurement, provision, delivery, maintenance, deployment, hosting, effective use of information systems and their environments
- Provision of quality plans, service level agreements, quality control and evaluation, quality assessments or other quality matters associated with information systems projects
- Mastering of information sites and maintenance of the department's knowledge base
- Management and follow-up of user requests
- Conception and organisation of user documentation for information systems
- Manage the team, distribute the workload and report on the team activities
- Provide personal coaching/trainings to team members
- Participation in user, service and project meetings
- Depending on the circumstances, the consultant may be requested to provide assistance or support in the resolution of production issues.

**Qualifications**
- Bachelor Degree with 9 years of working experience (Without Bachelor degree, 12 years of working experience would be required)
- Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.)
- Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance
- Good reporting methods
- Good IT skills; very good knowledge of MS-OFFICE tools is mandatory
- Very good knowledge in ITIL procedures or equivalent and the related support tools is mandatory
- Ability to participate in multi-lingual meetings, ease of communication
- Excellent communication / writing skills
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team.
- Very good command of the English language is mandatory. Good knowledge of French is an asset


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