D2c Administrator

Founded in 1910, Samsonite is the world’s leading luggage brand with an extensive legacy in trendsetting travel solutions. Renowned for breakthrough research, development and its commitment to innovation, Samsonite has since its inception excelled in a number of industry firsts and offers an extensive range of travel, business, kids, casual and personal accessory products to help travellers journey further, with ever lighter and stronger products.

Today, the Samsonite group establish its leadership throughout the world, primarily under the Samsonite, Tumi, American Tourister, Hartmann, High Sierra, Gregory, Speck, Lipault and Kamiliant brand names as well as other owned and licensed brand names.

For its Distribution Department based in the European Head office, (Belgium-Oudenaarde), Samsonite is currently looking for a result-driven:
**D2C ADMINISTRATOR**

As a dynamic member of the distribution team in a multinational environment, you will be mainly responsible for the back-office support for Ecommerce. You will report to the supervisor Back Office D2C.
- Give back-office support for Ecommerce orders in close cooperation with front office and Ecommerce team
- Control and understand the complete process flow for parcel deliveries: order, inventory, shipment, last-mile delivery
- Be responsible for the order entry & follow-up:

- Direct-to-Consumer orders: parcel shipments
- Personalization orders (value added services, manual or integrated)
- Give logistic and operational support related to larger online actions (Sales periods, Black Friday, Easter, X-mas, etc.)
- Process social media postings related to Ecommerce and D2C orders

**Applicants should ideally**:

- Have knowledge of SAP and/or SalesForce service cloud.
- Continuously pay strong attention to detail and accuracy.
- Possess excellent interpersonal and communication skills, both verbal and written.
- Be proficient in English.
- Be detail oriented and able to multi-task in a fast-paced environment.
- Be pro-active and show problem-solving skills.
- Show the ability to perform well under pressure in a deadline-driven environment.
- Demonstrate the ability to adapt to a changing environment.
- Be flexible.
- Be able to work autonomously and as part of a team.

**Offer**

Next to this challenging role in an excellent team, we also offer a very attractive compensation package, including an excellent pension scheme, a competitive group insurance, lunch vouchers and extra holidays.

**Benefits**:

- Additional leave
- Bicycle plan
- Company computer
- Company events
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Mileage reimbursement
- Retirement plan
- Travel reimbursement

Work Location: In person